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圣何塞的民宿
圣何塞民宿 · 整套公寓 · 2室2卫2床
TRIBE ❤️ All New! Spacious 2BR in North San Jose

¥1,689 每晚

房客“This unit was clean and well-maintained. The apartment complex is clean and in a safe neighborhood. The host was quick to respond to my request for a drip-coffee maker. Unfortunately, for the first two weeks out of the 31 days during which we had rented this home, the family in the unit above us walked so heavily, and children ran loudy, from early in the morning (5am) until the very late hours of the evening (2am). It should be noted that the open-concept layout of these units amplifies sound from above. Despite using earplugs and turning up the television during the day, we spent two weeks without getting a full-night's sleep. This was incredibly frustrating and stressful since we moved across the country so that one of us could start a new job during this period. We communicated this with the host, who informed us that she communicated our concern with the guests upstairs (who were also renting through Tribe). We believe that she did so. However, there was no change in the sound, and with the rapid and sudden onset of COVID-19, it became clear that responding to our messages was not a priority for Tribe. Tribe did offer to move us to another (cheaper, less suitable) unit, but otherwise refused to come to any other arrangement (e.g., letting us leave early and refunding our money). Based on this, I would only recommend this unit to individuals for whom the possibility of noise from upstairs would not be an issue. Separate from this issue, we had absolutely no other problems, and we regretted that this negative experience ruined an otherwise pleasant stay.”
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