费城民宿 · 整间Loft · 3室3卫4床
Gorgeous Penthouse w/Luxury Spa and a Private Deck

¥866 每晚

房客“DO. NOT. BOOK. HERE!! I’ve been using Airbnb for several years and this has been by far my worst experience with a host. First, the place itself I will say is in a nice location. However, there is barely toilet paper provided here so make sure you bring your own EVERYTHING if you plan on staying here. No paper towels or anything. Next, upon booking my reservation with Alex I had notified him that I will have a certain number of guests and what my plans were. He never confirmed this information with me and never sent me an alteration request to change the NUMBER of guests before check in. I had no issue with paying any difference. So the day of check in, Alex gives me an incorrect code to enter which was resolved. I continue with my reservation as planned. Fast forward as it is now 12am and I receive several calls from Alex. I answer and he begins yelling at me that all of my guests have to leave NOW and that he’s canceling my reservation. I asked him to calm down, first of all, as I did not appreciate his unprofessional tone of voice. He says that there are unauthorized guests here and that there have been noise complaints. 1. This is the first I’m hearing of a noise complaint. I would have gladly turned music down/been quieter, if I had known noise was an issue for neighbors. 2. These “unauthorized” guests he’s talking about are my guests that I ATTEMPTED to add to my reservation prior to booking. These guests are from out of state with nowhere else to stay in the MIDDLE OF THE NIGHT. From this point, I had asked Alex if I could now add these guests and pay the difference. He refused to accept this and threatened me that all of my guests must leave now. Alex is very unprofessional and this experience has been escalated to Airbnb Resolution team as Alex refuses to refund me ANY of my reservation costs. If you’re reading this, unless you plan on your money being entirely wasted, night ruined, and being disrespected by a stranger.. DO NOT BOOK HERE.”