支付服务条款

欧洲、英国和澳大利亚以外的用户支付服务条款

如果您居住或您所代表的组织设立在美国，则第 15 条中的仲裁协议和集体诉讼弃权声明适用于您。请仔细阅读该规定。

最后更新日期：2024 年 1 月 25 日

本《英国、欧洲和澳大利亚以外的用户支付服务条款 》（简称「支付条款」）构成您与爱彼迎支付实体之间具有法律约束力的协议，适用于通过爱彼迎平台进行的或与爱彼迎平台有关的支付服务（定义见下文）。凡本《支付条款》提及的「爱彼迎支付实体」、「我们」或「我们的」，系指与您就支付服务订立合约的爱彼迎支付实体。

爱彼迎支付实体向发布、提供和预订住宿、体验或其他房东/体验达人服务的会员提供支付服务，包括与 Open Homes 计划相关的服务以及通过爱彼迎平台提供的其他当前和今后的服务。支付服务是为了房东/体验达人的利益而提供的，支付服务包括（如有）以下内容（统称为「支付服务」）：

• 向与房客/体验参与者爱彼迎账号关联的付款方式收取款项（「付款」），例如信用卡、借记卡、银行账户或 PayPal 账户、数字钱包或信贷提供商提供的分期付款产品（「付款方式」）；
• 向与房东/体验达人爱彼迎账号关联的金融工具发放款项（「收款」），例如 PayPal 账户、银行账户、预付卡或借记卡（「收款方式）；
• 向房东/体验达人指定的第三方收款方式发放款项；
• 慈善捐款的收取与支付；
• 与房东/体验达人服务相关的其他支付相关服务。

为了使用支付服务，您必须年满 18 周岁，必须拥有符合爱彼迎服务条款（「条款」）的信誉良好的爱彼迎账号，并且必须确保付款信息和个人信息准确完整。

支付服务将由根据您居住国家/地区而确定的订约实体提供，但下列情况除外：

如果您改变您的居住国家/地区，与您签约的爱彼迎公司和适用的支付条款则自您改变居住国家/地区之日起根据您新的居住国家/地区确定。但请注意，对于在您改变居住国家/地区之前进行的所有订单，与您签约的爱彼迎支付公司将保持不变。

服务条款也适用于您使用爱彼迎平台的行为。本「支付条款」中未定义的所有带引号术语均具有「服务条款」中所赋予的含义。

欧洲、英国和澳大利亚以外的用户条款目录

1. 支付服务的使用
2. 房客/体验参与者条款
3. 房东/体验达人条款
4. 指定爱彼迎支付实体作为有限收款代理
5. 一般条款
6. 索赔和损害赔偿金额
7. 无人认领财产
8. 禁止的活动
9. 不可抗力
10. 免责声明
11. 责任
12. 赔偿
13. 修改、期限、终止和其他措施
14. 适用法律和争议解决
15. 美国仲裁协议
16. 其他
17. 爱彼迎支付英国公司签约用户附加条款
18. 爱彼迎巴西公司签约用户附加条款
19. 企业用户附加条款
20. 联系爱彼迎支付实体

1. 支付服务的使用

1.1 爱彼迎支付服务。 

使用支付服务即表示您同意遵守这些支付条款。为执行维护措施，确保支付服务的正常运行，爱彼迎支付实体可能会暂时限制或中止您对支付服务或其功能的访问或使用。爱彼迎支付实体会不时改善、增强和修改支付服务，并增加新的支付服务。爱彼迎支付实体将向会员发出有关任何变更支付服务的通知，除非该类变更不实质性增加会员的合同义务或减少会员在本《支付条款》下的权利。

1.2 第三方服务。 

支付服务可能包含指向第三方网站或资源（「第三方服务」）的链接。此类第三方服务适用不同的服务条款和隐私政策，会员应查阅这些条款和隐私政策。爱彼迎支付实体对此类第三方服务的使用概不负责。指向该等第三方服务的链接不构成爱彼迎支付实体对第三方服务的背书。

1.3 您的爱彼迎账号。 

爱彼迎可启用某些功能，允许您授权其他会员或第三方采取影响您爱彼迎账号的某些措施。如果您的爱彼迎账号启用了此功能，您可以授权第三方使用您的爱彼迎账号。您承认并同意，任何获得您授权使用您爱彼迎账号的人均可代表您使用支付服务，且您对此人进行的任何支付负责。

1.4 识别和验证。 

您授权爱彼迎支付实体，直接或通过第三方进行其认为必要的任何询问，以验证您的身份和您提供的信息，并在适用的情况下验证代表和受益所有人的身份。这可能包括 (i) 根据第三方数据库或其他渠道对您、您的代表和受益所有人（如适用）进行筛查，(ii) 要求服务提供商提交报告，(iii) 要求您、您的代表和受益所有人（如适用）提供政府身份证件（例如驾驶执照或护照），以检查您的姓名、出生地和出生日期、地址、国籍和/或我们根据适用法律认为必要的其他信息；或 (iv) 要求您采取措施，确认您电子邮件地址、付款方式或收款方式的所有权。如果我们无法获得或验证任何相关信息，爱彼迎支付实体保留关闭、中止或限制访问支付服务的权利。

1.5 附加条款。 

您访问或使用某些支付服务可能需遵守或接受附加条款和条件。若本《支付条款》与适用于特定支付服务的条款和条件有冲突，除非另有具体说明，您使用或访问特定支付服务时，适用于特定支付服务的条款和条件将优先于本《支付条款》。

2. 房客/体验参与者条款

2.1 添加付款方式。 

您在爱彼迎账号中添加付款方式时，须向爱彼迎支付实体或其第三方支付处理商提供常规账单信息，例如姓名、账单地址和金融工具信息。您授权爱彼迎支付实体及其支付服务提供商收集和存储您的付款方式信息。

2.2 付款方式验证。 

当您添加或使用新的付款方式时，爱彼迎支付实体可能会 (i) 通过支付服务提供商授权您的付款方式支付一两笔象征性金额，并要求您确认这些金额，或 (ii) 要求您上传对账单，来验证该付款方式。我们可以并保留从您的的付款方式中退还这些款项的权利。若您在结算时添加付款方式，我们将自动保存该付款方式至您的爱彼迎账号，用于今后的交易。自预订之日起至退房/体验完成之日后十四（ 14 ）天内，或在解决与该订单相关的未结损害索赔的任何额外时期内，您均不得删除与订单相关的付款方式。 当您添加或使用银行账户作为付款方式（适用于美国）时，您的银行账户必须能够接受以美元计价的借记。

2.3 付款授权。 

您允许爱彼迎支付实体直接或间接向您的付款方式（包括一个或多个付款方式）收取与您的爱彼迎账号相关的所有费用（包括任何适用税费），包括根据服务条款和第 6 节提出的损害赔偿金。当您使用银行账户付款时，您授权爱彼迎支付实体根据结算时显示的付款时间表从您的银行账户中借记。您还授权爱彼迎支付实体通过您的银行账户进一步借记或贷记，以更正任何错误的借记，对您的付款进行必要的调整，或向您的银行账户发放退款。

2.4 付款方式自动更新。 

如果您的付款方式账户信息（如账户号码、银行代号、到期日）因补发或其他原因发生变更，我们可能会通过我们的金融服务合作伙伴或您的银行获取这些信息，并自动更新您爱彼迎账号中存储的付款方式。

2.5 付款时间。 

爱彼迎支付实体通常会在房东/体验达人接受您的预订申请后收取全额费用。但是，如果您使用推送方付款方式（如 Sofort）支付，爱彼迎支付实体将在您提出预订申请或在房东接受您的预订申请后收取全额费用。爱彼迎可能会提供其他的支付时间节点和支付方式选项。使用这些替代支付选项的任何额外费用将在爱彼迎平台上显示，并包含在全额费用中，选择该支付选项即表示您同意支付该费用。替代支付选项的使用可能受其他条款和条件的约束。如果爱彼迎支付实体未能按计划收取到期全额费用，爱彼迎支付实体将根据第 5.3 条的规定，在晚些时候收取到期全额费用。预订申请付款成功后，您将收到一封确认电子邮件。

2.6 货币。  

2.6.1 

基于您选择的付款方式、居住国家/地区，以及/或您与爱彼迎支付的签约实体等因素，可用于支付款项的货币可能会因监管或运营原因而受到限制。任何此等限制将通过爱彼迎平台告知，如果您的首选货币不可用，系统将提示您选择其他货币或付款方式。

2.6.2 

请注意，如果您的爱彼迎支付签约实体所在国家/地区不同于您的付款方式提供商所在国家/地区，或您选择的货币不同于您的付款方式账单货币，您的付款可能会在您的居住国家/地区之外进行处理。因此，您的付款方式提供商可能会收取某些费用，您的付款方式账单上列出的金额可能与结算时显示的金额不同。例如，如果您使用美国发放的卡进行预订，但选择欧元作为您的货币，您的付款可能会在美国境外进行处理，银行、信用卡公司可能会收取国际交易费用和外汇费。此外，如果您选择使用不同于您的付款方式账单货币的币种付款，您的发卡行或信用卡公司可能根据您的发卡行自行确定的汇率和费用金额，将您的支付金额兑换成与您的付款方式相关联的账单货币。爱彼迎支付实体对此类费用概不负责，并对此不承担任何责任。如果您对这些费用或您的付款方式提供商应用的任何汇率有任何疑问，请与您的付款方式提供商联系。

2.7 预订申请状态。 

如果预订申请因为房东不接受而被拒绝，您在房东接受预订申请前取消订单，或订单被爱彼迎取消，爱彼迎支付实体根据第 5.5 节规定的政策收取的任何应退还的费用将退还给您，且您付款方式的任何预授权将根据第 5.5.2 节的规定解冻（如适用）。

2.8 付款限制。 

爱彼迎支付实体保留在以下情况拒绝或限制付款的权利：我们认为该等付款 (i) 可能违反爱彼迎支付实体的风险管理政策或程序， (ii) 可能违反本《支付条款》或条款，(iii) 未经授权、欺诈或非法付款，或 (iv) 使您、爱彼迎、爱彼迎支付实体或其他人面临爱彼迎支付实体无法接受的风险。

2.9 支付服务提供商。 

付款方式可能涉及使用第三方支付服务提供商。这些支付服务提供商在处理与支付服务相关的付款时可能会向您收取额外费用，爱彼迎支付实体对此类费用概不负责，并对此不承担任何责任。您的付款方式可能还需遵守其他使用条款。请您在使用付款方式前查阅。

2.10 您的付款方式，您的责任。 

爱彼迎支付实体对因您提供的付款方式信息有误使您遭受任何损失不承担责任。

2.11 不同的支付方式

2.11.1 先支付部分费用，稍后再付清全款

2.11.1.1 

爱彼迎可以在预订时要求房客支付全额费用的部分款项，之后在房客入住前要求其支付全额费用的剩余部分（「先支付部分费用，稍后再付清全款」）。该方案是否适用可能取决于房源和/或付款方式。

2.11.1.2 

如果您选择「先支付部分费用，稍后再付清全款」方案，爱彼迎平台将在您结算时告知您每次需支付的金额、货币和付款时间。在接下来的预定付款日期到来时，爱彼迎支付实体将自动通过您在预订时所使用的付款方式收取费用。

2.11.1.3 

如果您稍后对使用「先支付部分费用，稍后再付清全款」方案的订单进行了更改，爱彼迎将通知您更改后的付款时间（如适用），并且爱彼迎支付实体将在更改后的付款到期日自动向您在预订时使用的付款方式收费。如果更改后的预订总费用有所增加，您可能需要在更改订单时补足新产生费用的部分付款。

2.11.1.4 

您同意，选择使用「先支付部分费用，稍后再付清全款」付款方案，即代表您可能无法使用其他付款方式支付该订单或更改付款时间安排。

2.11.1.5 

如果爱彼迎支付实体无法收取您的付款，爱彼迎支付实体会通知您该等拒绝付款，并要求您在收到通知后 72 小时内使用其他付款方式完成付款。如果您未能完成付款，则您授权爱彼迎代您取消预订。如果订单被取消，您将会根据房东/体验达人的取消政策获得退款。

2.11.2 定期付款

2.11.2.1 

对于某些预订（例如二十八（ 28 ）晚或以上的居住预订），爱彼迎支付实体可要求房客以定期增加付款（「定期付款」）的方式支付全额费用。关于定期付款的更多信息（包括付款的金额和频率）可从爱彼迎平台获得。

2.11.2.2 

如果定期付款适用于某次已确认的预订，则房客同意授权爱彼迎支付实体收取到期全额费用。

2.11.2.3 

房客可在计划支付日期前至少三（3）个工作日口头或书面通知爱彼迎支付实体，停止定期付款。爱彼迎支付实体可要求您在口头通知后十四（14）日之内以书面形式确认停止支付的命令。如果您不能按要求在十四 （14）日内提供书面确认，爱彼迎支付实体将无义务履行您的要求，停止任何未来的定期付款。如果您对定期付款有任何问题，请联系爱彼迎支付实体。

2.12 现在预订，稍后付款。

房客可以不时使用旅行基金或其他分期付款方式支付住宿订单（「现在预订，稍后付款」）。这些付款方式将由 Klarna Bank AB （或其关联公司）而非由爱彼迎提供，但需遵守结算时提供的其他使用条款，且 Klarna 将成为您的付款债权人。根据付款方式的不同，这也将在您（借款人）和 Klarna（贷款人）之间单独缔结关系。使用这些付款方式之前，请查看所有适用的附加条款。

3. 房东/体验达人条款

3.1 收款。 

除非另有说明，爱彼迎支付实体通常会在房东/体验达人接受房客/体验参与者的预订申请时收取全额费用。

3.2 有效的收款方式。 

为了获得收入款项，您必须将有效的收款方式与您的爱彼迎账号关联。您在爱彼迎账号中添加收款方式时，须向爱彼迎支付实体或其第三方支付处理商提供姓名、政府签发的身份证件、税号、账单地址和金融工具等信息。根据收款方式的不同，您可能需要额外的信息，例如：住宅地址、账户上的姓名、账户类型、银行代号、账户号码、电子邮件地址、收款货币、身份证号以及与特定付款处理方相关联的账户信息。只有提供了所要求的信息，收款方式才能生效。 爱彼迎支付实体针对有效收款方式所需的信息可能会发生变化，爱彼迎支付实体可能会随时要求提供额外信息；如果所要求的信息未能提供，爱彼迎支付实体可能会暂时冻结、暂停或取消任何入账款项，直至信息提供并在必要时通过验证。您授权爱彼迎支付实体根据爱彼迎隐私政策收集和存储您的收款方式信息。爱彼迎支付实体也可能会根据适用法律要求与政府部门分享您的信息。

3.3 收款时间

3.3.1 

根据并以成功收到房客/体验参与者的付款为条件，爱彼迎支付实体通常会根据您选择的收款方式发放收入款项：(i) 对于住宿，在房客的预定入住时间 24 小时后（如果入住时间灵活或未指定，则为当地时间下午 3: 00 后 24 小时，如果当地时间不明，则为世界协调时间下午 3: 00 后 24 小时）；(ii)对于体验，则为体验开始后 24 小时；(iii) 对于所有其他房东/体验达人服务，则为爱彼迎平台指定的时间。对于二十八（ 28 ）晚或以上的住宿预订，爱彼迎支付实体通常会在房客预定入住时间后 24 小时发放第一笔收款，并在预订期间每 30 天发放一次未来收款。

3.3.2 

爱彼迎支付实体可能会为您安排其他收款时间或支付触发因素，这种情况下可能需遵守附加条款和条件。爱彼迎支付实体发放收款后，您收到收款所需的时间可能取决于您选择的收款方式。

3.4 收款。 

您从订单中获得的收入款项为总价减去适用杂费，如爱彼迎服务费和适用的税费，以及您同意分配给任何房屋管家/合作达人、房源业主、业主协会和/或其代理人（如物业管委会或物业管理公司）的金额。如果某个已确认的订单被取消，爱彼迎支付实体将根据条款和适用的取消政策向您发放应付的收款（如有）。

3.5 收款限制。 

爱彼迎支付实体可能会为防止非法活动或欺诈、风险评估、安全或完成调查，或者如果我们无法验证您的身份或获得或验证所需信息，而暂时搁置、暂停或取消收入款项的发放。此外，爱彼迎支付实体可能会因不可抗力事件（定义见下文）导致的大量预订取消或修改，而暂时搁置、暂停或延迟根据条款应启动或处理的应向您支付的任何收款。

3.6 收款货币。 

爱彼迎支付实体将以您在爱彼迎平台上选择的货币发放您的收入款项。基于您选择的收款方式、居住国家/地区，以及/或您与爱彼迎支付的签约实体等因素，可用于支付款项的货币可能会因监管或运营原因而受到限制。任何此等限制将通过爱彼迎平台告知，系统将提示您选择其他货币或收款方式。请注意，支付服务提供商可能会根据您选择的货币或收款方式收取交易费、货币兑换费或其他费用，爱彼迎支付实体对此类费用概不负责，并对此不承担任何责任。

3.7 收款限制。 

出于合规或运营原因，爱彼迎支付实体可能会限制收款金额。如果您的应收金额超出上限，爱彼迎支付实体可能（在数日内）分批向您支付应付金额，以支付您的全部应付金额。

3.8 支付服务提供商。 

收款方式可能涉及使用第三方支付服务提供商。该等支付服务供应商在处理与支付服务相关的收款时，可能额外向您收取费用（包括从收款金额中扣除费用），爱彼迎支付实体对该等费用概不负责，并对此不承担任何责任。您的收款方式可能还受此类第三方支付服务提供商的其他使用条款的约束。请您在使用收款方式前查阅。

3.9 资金处理。 

爱彼迎支付实体可以合并向房客/体验参与者收取的款项，并在适用法律允许的情况下以该等款项进行投资。爱彼迎支付实体将保留从这些投资中赚取的利息。

3.10 您的收款方式，您的责任。 

爱彼迎支付实体对因您提供的付款方式信息有误使您遭受任何损失不承担责任。

3.11 不同的收款方式

3.11.1 拆分收款

如果您以团队、企业或其他组织（「房东/体验达人团队」）成员的身份与一名或多名其他房东/体验达人共同提供房东/体验达人服务，爱彼迎可以向此类房东/体验达人提供在房东/体验达人团队成员之间分配订单总收入的选项。爱彼迎支付实体将根据房东/体验达人团队一名或多名成员的指示执行此类付款，并对与房东/体验达人在提供此类付款指示时的错误或疏漏造成的任何损失概不负责。

3.11.2 与爱彼迎支付美国公司签约的房东/体验达人所使用的虚拟信用卡

3.11.2.1 

某些房东/体验达人可能有资格通过虚拟信用卡（「VCC」）收款。如果通过 VCC 向房东/体验达人发放收入款项，爱彼迎支付实体将为您提供每笔订单的 VCC 号码和授权金额。每个 VCC 将能够在预定入住/体验开始时间前 24 小时收费（如果入住/体验开始时间灵活或未指定，则为当地时间下午 3:00 前 24 小时，如果当地时间不明，则为协调世界时下午 3:00 前 24 小时），并将在预定入住/体验开始时间 180 天后过期。

3.11.2.2 

作为爱彼迎支付实体有义务向您支付订单费用的先决条件，您同意不早于订单入住/体验开始前一天且不晚于入住/体验开始后 180 天向每个 VCC 收费，任何未向 VCC 收费的行为均应视为您确认爱彼迎支付实体无需向您支付任何金额（例如，由于房客/体验参与者取消订单或进行其他调整），爱彼迎支付实体可保留房客/体验参与者向爱彼迎支付的任何金额，作为爱彼迎支付管理费的额外对价。您承认并同意，爱彼迎支付实体通常不了解订单进行期间发生的事件（例如，房客的实际抵达或离开日期，或您和房客/体验参与者之间协商的取消或对订单的任何其他调整），因此，爱彼迎支付实体有权认可并接受您向 VCC 收取的任何费用，并认为这些费用是准确的最终金额。

3.11.2.3 

如果您不当使用 VCC 或向 VCC 多收费，或者在向 VCC 收费后，房客/体验参与者取消订单和/或根据适用的取消政策应获得退款，您同意在爱彼迎支付实体提出要求的情况下向 VCC 退款。您确认，爱彼迎支付实体有权通过本《支付条款》允许的任何其他方式和/或向您发起拒付，收回应付给爱彼迎支付实体的任何款项。

3.11.2.4 

在房客入住房源后，您需要自行负责直接向房客收取任何费用，以支付任何杂费或房客要求的升级。您同意，在未事先与爱彼迎支付实体确认可接受的情况下，不得满足房客/体验参与者提出的可能会导致爱彼迎支付实体退还部分总价的任何要求。

3.11.2.5 

爱彼迎支付实体有权在向 VCC 收取任何房客/体验参与者预订费用之日起一（1）年内审计 VCC 费用，并要求您提供证明收费金额的文件。如果爱彼迎支付未在此期限内行使此项权利，则 VCC 收费应视为正确。如果您无法提供足够的文件来支持 VCC 收费，爱彼迎支付实体有权向您发起拒付和/或通过本《支付条款》允许的任何其他方式收回应付金额。

3.12 现在预订，稍后付款。

如果德国房客/体验参与者选择使用 Klarna 的「现在购买，稍后付款」选项（「分 3 期付款」选项除外）支付住宿/体验订单，则适用这些房东/体验达人附加条款。

4. 指定爱彼迎支付实体作为有限收款代理

4.1 

每一位房东/体验达人（包括每位房东/体验达人团队成员）特此指定爱彼迎支付实体为房东/体验达人的收款代理机构，该指定仅限于代表房东/体验达人接受和处理房客/体验参与者购买房东/体验达人服务的资金。

4.2 

每位房东/体验达人（包括每位房东/体验达人团队成员）同意，房客/体验参与者通过爱彼迎支付实体支付款项应视为等同于直接向房东/体验达人付款，房东/体验达人将以约定的方式向房客提供房客/体验参与者预订的房东/体验达人服务，犹如房东/体验达人已直接从房客/体验参与者那里收到付款一样。每位房东/体验达人均同意，爱彼迎支付实体可以根据条款向房客/体验参与者退款。每位房东/体验达人均认可，爱彼迎支付实体向房东/体验达人付款的义务取决于并以成功收到房客/体验参与者的相关付款为条件。爱彼迎支付实体仅保证以其根据本《支付条款》成功收到的房客/体验参与者款项向房东/体验达人付款。爱彼迎支付实体接受作为房东/体验达人有限收款代理人的指定，不代表爱彼迎支付实体为房东/体验达人的任何行为或疏忽承担责任。

4.3 

每一位房客/体验参与者确认并同意，尽管爱彼迎支付实体不是您和房东/体验达人（包括每位房东/体验达人团队成员）之间的协议的一方，爱彼迎支付实体作为房东/体验达人收款代理人，仅限于代表房东/体验达人接受您的付款。房客/体验参与者向爱彼迎支付实体支付资金后，房客/体验参与者对房东/体验达人商定金额的支付义务即告终止，爱彼迎支付实体有责任以本《支付条款》所述的方式向房东/体验达人汇出成功收到的资金。如果爱彼迎支付实体没有完成支付服务的提供并汇出任何此类金额，房东/体验达人就未能提供支付服务仅可对爱彼迎支付实体有追索权，而不能直接向房客/体验参与者追索。

5. 一般条款

5.1 费用。

爱彼迎支付实体可为使用特定支付服务收取费用，任何适用的费用将通过爱彼迎平台或在条款中向您披露。

5.2 支付授权。 

您授权爱彼迎支付实体按照《支付条款》和/或服务条款的规定，以下列方式向您收取款项：(i) 通过与预订相关的付款方式或您在爱彼迎账号中授权的任何其他付款方式收取费用或借记（除非您事先取消了通过该付款方式收费或扣费的授权），或 (ii) 从您未来的入账款项中扣除该等金额。具体来说，您授权爱彼迎支付实体向您收取：

• 应付给爱彼迎或爱彼迎支付实体的任何款项（例如，由于您作为爱彼迎平台的房客/体验参与者、房东/体验达人或用户的预订、预订修改、取消预订或其他行动），包括爱彼迎或爱彼迎支付实体代表您预付的费用的偿还。爱彼迎支付实体收取的任何资金将扣减您欠爱彼迎或爱彼迎支付实体的款项，并抵消您对爱彼迎或爱彼迎支付实体的义务。
• 爱彼迎作为房东/体验达人的收款代理人向房客/体验参与者收取的应向房东/体验达人支付的款项，详见上文第 4 节。
• 适用且于条款中规定的税费。
• 通过调解中心支付的与您的爱彼迎账号相关的任意金额。
• 根据条款和第 6 节，应向爱彼迎或爱彼迎支付实体支付的任何损害赔偿金额。
• 根据条款应支付的超时停留罚款，包括收取超时停留罚款产生的任何花费和费用。
• 任何根据条款应收取的服务费或取消费（例如：如果您作为房东取消了一个已确认的预订）。
• 在房客取消了已确认的订单或爱彼迎决定必须按照条款、重新预订和退款政策、体验参与者退款政策、重大干扰性事件政策、Luxe 重新预订和退款政策，或其他适用的取消政策取消订单时，您作为房东/体验达人所收到的任何款项。您同意，如果您已经收到款项，爱彼迎支付实体将有权从您那里收回任何此类房客/体验参与者退款金额，包括将该笔退款金额从未来应付给您的任何收款中扣除。

如果您在预订后的任何时候有欠款，例如分期付款计划或定期付款费用、订单修改、调解中心付款或损害赔偿（「额外金额」），您授权爱彼迎支付实体通过向与相关预订相关的付款方式收取费用来收取此类额外金额的款项，而无需您采取任何进一步的行动。在收取任何额外金额之前，爱彼迎支付实体会书面通知您。

如果您与相关订单相关的付款方式因任何原因（例如资金不足）被确定为过期、无效或无法收取费用，您仍需对任何未收取的金额负责。您授权爱彼迎支付实体再次向与您的预订相关的付款方式收取或借记款项，或使用与您的爱彼迎账号相关的档案中的任何其他付款方式（如有）来收取此类额外金额。每次付款失败，您的银行都可能会向您收取透支或其他费用。因任何原因未收取的任何金额都将受到任何可能的补救措施的约束，包括但不限于移交给收款机构，或寻求对您提起诉讼或索赔。

如果爱彼迎有理由认为您作为房东参与了欺诈活动，例如超额支付诈骗、预订欺诈或其他欺诈，且爱彼迎支付实体为此类住宿发放了收款，爱彼迎支付实体可能会通过减少、扣除或从未来欠您的任何收款中借记相应金额的方式向您追讨此类款项。

除了上述任何到期金额外，如果存在与您的付款方式相关的拖欠款或退款，您可能会被收取爱彼迎支付实体收取这些拖欠款和退款产生的附带费用。此类费用或收费可能包括托收费、便利费或其他第三方收费。

5.3 追款

5.3.1 

如果爱彼迎支付实体无法向您收取条款和本《支付条款》项下您应付的费用，爱彼迎支付实体为收取费用可参与向您追索该等金额。

5.3.2 

在以下情况下，爱彼迎支付实体将视未付款项已逾期：(a) 对于已授权的收款，在爱彼迎支付实体首次尝试向您的付款方式收取或借记或相关服务已被提供后（以较晚者为准），已超过一百二十（120）日；及 (b) 对于从房东/体验达人未来收款中的预扣款项，对房东/体验达人爱彼迎账号进行调整或相关服务已被提供后（以较晚者为准），已超过二百七十（270）日。

5.3.3 

以下情况发生超过三百六十五（365）日时，爱彼迎支付实体将视逾期未收取款项为已违约：(a) 对于已授权的收款或借记，在爱彼迎支付实体首次尝试向您的付款方式收取或借记费用或相关服务已被提供，以较晚者为准；及 (b) 对于从房东/体验达人未来收款中的预扣款项，对房东/体验达人爱彼迎账号进行调整或相关服务已被提供，以较晚者为准。

5.3.4 

您在此明确同意，有关拖欠费用的所有通信应以电子邮件或电话进行，电子邮箱或电话号码为您向爱彼迎和/或爱彼迎支付实体提供的地址或号码。该通信可由爱彼迎、爱彼迎支付实体或其任何代表进行，包括但不限于第三方收款代理。

5.4 付款处理错误

5.4.1 

爱彼迎支付实体将采取必要措施，纠正我们发现的任何付款处理错误。该等措施可能包括对与您使用或选择的原始收款方式或付款方式进行贷记或借记（视情况而定），以便您最终收到或支付正确的金额。此等措施可由爱彼迎支付实体或第三方（如您的金融机构）执行。我们还可以采取措施，通过减少、抵销和/或从未来欠您的任何收款中扣除或借记此类款项的方式，收回错误发送给您的款项（包括但不限于因处理错误而向您重复支付的款项）。

5.4.2 

如果您收到错误的资金，您同意立即将这些资金退还给爱彼迎支付实体。

5.5 退款

5.5.1 

对于根据服务条款 、重大干扰性事件政策 、重新预订和退款政策及体验参与者退款政策向会员发放的任何退款或旅行基金，爱彼迎支付实体将根据本《支付条款》进行发放和退还。

5.5.2 

根据本 5.5.2 节的规定，爱彼迎支付实体将立即发起退款处理。如果出现房东/体验达人取消订单的情况，爱彼迎支付实体将保留款项最多 72 小时，等待向房客/体验参与者发放退款，或房客/体验参与者要求爱彼迎使用该款项重新预订其他房源/体验。在某些情况下，退款过程可能包括接受旅行基金而不是现金退款的选项；如果向您提供此选项，您的退款时间将通过爱彼迎平台告知。收到任何现金退款或解冻您的付款方式的任何预授权所需的时间会因付款方式和任何适用的支付系统（例如 Visa、Mastercard 等）的规定而不同。如果发生可能影响退款处理和结算的不可抗力事件，爱彼迎支付实体将根据实际情况尽快启动并处理退款。

6. 索赔和损害赔偿金额

6.1 

如果您应对损害赔偿负责，根据服务条款第 15 节，爱彼迎可以通过爱彼迎支付实体向预订时使用的付款方式或损害赔偿发生时或之后您爱彼迎账号绑定的任何其他付款方式收取损害赔偿，最高金额规定详见服务条款第 15 节。为便于支付此费用，当您预订房源/体验时，您同意爱彼迎可以通过爱彼迎支付实体向预订房源/体验时使用的付款方式收取损害赔偿金额。

6.2 

您同意爱彼迎支付实体可以根据您投保的任何保险单向您索取赔偿，爱彼迎支付实体也可以向您寻求可能的补救措施，包括但不限于转介给收款机构，或寻求对您提起诉讼或索赔（包括与损害赔偿相关的诉讼或索赔），或房东根据房东财产保障金计划提出的付款请求。

7.无人认领财产

如果爱彼迎支付实体持有应付给您的款项（例如，由于我们无法向您发放收款或退款），或者您没有在您所在州、国家或其他管理机构在其无人认领财产法中规定的相关期限内使用礼品卡或礼品信用证，我们可能会根据法律义务处理应付给您的款项，包括按照适用的无人认领财产法的要求向相关理事机构报告和升级（发送）此类款项。

8. 禁止的活动

8.1 

您自行负责遵守因您使用支付服务而适用的所有法律、法规和条例以及纳税义务。在使用支付服务过程中，您不得从事下列行为，且您同意您本人将不会且不会协助或使得其他人从事下列行为：

• 违反或规避任何适用的法律或法规；
• 违反或规避与第三方的任何协议、第三方权利或条款、附加法律条款、政策或 标准；
• 将支付服务用于未经本《支付条款》明示允许的任何商业或其他目的；
• 在您的爱彼迎账号中输入或使用任何不属于您的或者您未获得授权使用的付款方式或收款方式；
• 避免、绕过、移除、停用、危害、解扰或以其他方式规避爱彼迎支付实体或爱彼迎支付实体的任何供应商或任何其他第三方为保护支付服务而实施的技术措施；
• 采取任何将对支付服务的性能或正常运行造成损害或带来不利影响，或可能造成损害或带来不利影响的行动；
• 试图对用于提供支付服务的任何软件进行破译、反编译、反汇编或反向工程；或
• 损害或侵犯任何其他人的权利或以其它方式对任何人造成伤害。

8.2 

我们必须根据我们的内部政策和各司法管辖区有关防止洗钱和实施制裁的法律行事，包括：(i) 美国政府不时实施、管理或执行的经济或金融制裁或贸易禁运，包括由外国资产控制办公室或美国国务院实施的制裁；或 (ii) 联合国安全理事会、欧盟或英国财政部实施的制裁。您将遵守适用于您和您所在司法管辖区的任何有关金融制裁和任何有关出口管制法律。

9. 不可抗力

爱彼迎支付实体对因超出爱彼迎或爱彼迎支付合理控制的异常或不可预见情况造成的且即使做出了所有努力亦无法避免其后果的任何延误或不履行本《支付条款》规定的任何义务概不负责，包括但不限于天灾、自然灾害、战争、恐怖主义、骚乱、禁运、民事或军事当局的行为、火灾、洪水、事故、传染病、流行病或疾病、罢工，或交通设施、燃料、能源、劳动力或材料的短缺（「不可抗力事件」）。

10. 免责声明

10.1 

您选择使用支付服务，即表示您自愿作出选择并自行承担风险。在法律允许的最大限度内，支付服务以原状提供，不包含任何明示或默示的保证。

10.2 

尽管爱彼迎支付实体根据第 4 节被指定为房东/体验达人的有限收款代理，爱彼迎支付实体明确不对任何会员或其他第三方的任何行为或疏忽承担任何责任。爱彼迎支付实体作为房东的代理不承担任何本《支付条款》明确规定的范围之外的其他职责或义务，并在法律允许的最大限度内明示排除法律默示的任何额外职责和义务。

10.3 

如果我们决定核实任何会员的身份，在适用法律允许的范围内，我们不以任何明示或默示的形式保证该调查将发现会员先前的不当行为，或担保会员未来不会从事不当行为。

10.4 

前述免责声明在法律允许的最大限度内适用。您可享有其他法定权利或无法依法排除的保证。但是，任何法定保证的期限不得超出法律允许的最长期限（如有）。

11. 责任

11.1 

您承认并同意在法律允许的最大限度内，您自行承担访问和使用支付服务所产生的全部风险。如果您允许或授权其他人以任何方式使用您的爱彼迎账号，您对此人采取的行动负责。爱彼迎支付实体和参与创建、制作或交付支付服务的任何其他方均不对因下列原因引起的或与之相关的，基于保证、合同、侵权（包括过失侵权）、产品责任或任何其他法理的任何偶然、特殊、惩戒性、后果性损害（包括利润损失、数据损毁或商誉损害、服务中断、计算机损坏或系统故障，或者替代产品或服务的费用），或者个人或人身伤害或精神损害承担责任：(i) 本《支付条款》，(ii) 使用或无法使用支付服务，或 (iii) 您与其他会员通信、交流或会面，或您因使用支付服务与其他人进行的通信、交流、交易或会面，不论爱彼迎支付实体是否接到可能发生该等损害的通知，且即便本《支付条款》规定的有限救济被认定未能实现其根本目的。除我们根据本《支付条款》或依照房东财产保障金计划或日本房东保险计划批准的支付请求应向房东履行的支付义务之外，爱彼迎支付实体因本《支付条款》和您使用支付服务（包括但不限于您使用或无法使用支付服务）所产生的或与之相关的责任总额，在任何情况下均合计不超过 (i) 您作为房客/体验参与者在引起责任的事件之前的十二（12）个月内通过爱彼迎平台支付或欠付的金额，或如果您是房东/体验达人，爱彼迎支付实体在引起责任的事件之前的十二（12）个月内向您支付的金额，或 (ii) 在不存在支付的情况下，不超过一百（100）美元（如适用）。前述损害赔偿限额是爱彼迎支付实体与您达成交易所依据的基本要素。在一些不允许排除或限制结果性或偶然性损害赔偿责任的司法管辖区，前述限制对您可能不适用。如您居住在美国境外，前述内容不影响爱彼迎支付实体承担因过失导致死亡或人身伤害、欺诈性不实陈述、对根本事项的不实陈述的责任，或其他适用法律规定不可排除或限制的任何责任。

12. 赔偿

在适用法律允许的最大范围内，您同意，因下列原因或与之相关的任何情形，给爱彼迎支付实体及其关联公司和子公司及其高级管理人员、董事、雇员和代理造成任何索赔、责任、损害赔偿、损失和费用（包括但不限于合理的律师费和会计费），您将免除前述各方的责任，（根据爱彼迎支付实体的决定）为其辩护，对其作出赔偿，并使其免受损害： (i) 您违反本《支付条款》； (ii) 您不当使用支付服务； (iii) 您未能或我们按照您的指示未能准确报告、收取或汇缴税款；或 (iv) 您违反任何法律、法规或侵犯第三方权利。

13. 修改、期限、终止和其他措施

13.1 修改。 

除适用法律另有要求外，爱彼迎支付实体可以随时修改本《支付条款》。如果爱彼迎对本《支付条款》作出重大变更，我们会将修订后的条款公布在爱彼迎平台上，并更新条款页面顶端的「最后更新日期」。如果您受到修改的影响，我们也会在条款生效前至少提前三十（30）天向您发送修改通知。如果您与爱彼迎支付英国公司签约，您将至少在前述生效日前两（2）个月收到通知。如果您未在修改后的条款生效之日前终止您的协议，您继续使用支付服务即构成您接受修改后的《支付条款》。

13.2 期限。 

本《支付条款》所反映的您与爱彼迎支付实体之间的协议，在您创建爱彼迎账号或使用支付服务时生效，并持续生效直至您或我们根据第 13.3 节终止本协议为止。

13.3 终止。 

您可以随时通过给我们发送电子邮件或删除您的爱彼迎账号来终止本协议。终止本协议也将视为您按照条款发送注销您的爱彼迎账号的通知。爱彼迎支付实体可以随时提前三十（30）日（或对于与爱彼迎支付英国公司签约的会员而言，提前两（2）个月）向您的注册邮箱发送电子邮件通知来终止本协议，且下文规定的爱彼迎的权利不受限制。如发生下列情形，爱彼迎支付实体可不经通知立即终止本协议：(i) 您严重违反您在本协议项下的义务，(ii) 您提供不准确、有欺诈性、过时或不完整的信息；(iii) 您违反适用法律、法规或侵犯第三方权利，或 (iv) 爱彼迎支付实体善意认为有必要采取该等措施，以保护其他会员、爱彼迎、爱彼迎支付实体或第三方。

13.4 暂停和其他措施。 

在以下情况中，爱彼迎支付实体可以限制、暂停或永久停止您使用或访问支付服务：(i) 为遵守适用法律或法院、执法机关或其他行政机关或政府机构的命令或要求；(ii) 您已经违反本《支付条款》、条款、适用法律、法规或侵犯第三方权利；(iii) 您提供的关于付款方式或收款方式的信息不准确、有欺诈性、过时或不完整；(iv) 您在本《支付条款》项下所欠任何金额逾期或违约；或 (v) 爱彼迎支付实体善意认为有必要采取该等措施，以保护爱彼迎、爱彼迎会员、爱彼迎支付实体或第三方的人身安全或财产，或防止欺诈或其他不法行为。此外，对于由于信用卡到期、资金不足或其他原因导致的付款失败，我们可能会暂停您访问支付服务，直到我们可以通过有效的付款方式收款。

13.5 申诉。 

如果爱彼迎支付实体采取了第 13.3 节和第 13.4 节所述的任何措施，您可以通过联系客服对此类决定提起申诉。

13.5 终止的效果。 

如果您作为房东/体验达人取消了爱彼迎账号，或者爱彼迎支付实体采取了上述任何措施，爱彼迎支付实体可能会向任何已确认预订的房客/体验参与者提供全额退款，对于被取消的待确认或已确认订单，您无权获得任何补偿。如果您作为房客/体验参与者注销爱彼迎账号，爱彼迎支付实体将按照服务项目取消政策对任何已确认的订单退款。如果我们暂停、限制您访问或使用支付服务或终止本协议，您将无法注册新的爱彼迎账号或通过其他会员的爱彼迎账号访问和使用支付服务。

13.7 存续。 

本《支付条款》第 5 节至第 20 节在本协议终止或到期后继续有效。

14.适用法律和争议解决

14.1 

如果您与爱彼迎支付美国公司签约，本《支付条款》将依据加利福尼亚州和美利坚合众国的法律解释，不考虑法律冲突条文的规定。第 15 节仲裁协议范围之外的司法程序（小额索赔诉讼除外）应提交至位于加利福尼亚州旧金山的州或联邦法院，除非双方一致同意在其他地点进行诉讼。您和我们均同意加利福尼亚州旧金山市作为审理地点并接受其属人管辖。

14.2 

如果您与爱彼迎支付英国公司签约，本《支付条款》将依据英格兰法律解释。如果您是个人消费者，并且您居住国的强制性法定消费者保护条款包含对您更有利的条款，则无论英格兰法律如何规定，此类条款均应适用。作为个人消费者，您可以向您居住地的主管法院或英格兰的有管辖权的法院提起与本《支付条款》相关的任何司法诉讼。如果爱彼迎打算针对您（作为消费者）强制执行任何权利，只能向您居住地所在司法管辖区的法院提出申请。如果您是企业，您同意接受英格兰法院的专属管辖。

14.3 

如果您与爱彼迎支付印度公司签约，本《支付条款》将依据印度法律解释。因本《支付条款》引起或与之相关的任何争议应提交至国际商会仲裁（「国际商会」），仲裁地为新德里。仲裁应按照申请时有效的国际商会仲裁规则进行，但本节不得解释为限制爱彼迎支付实体向任何有管辖权的法院申请要求您从事或禁止您从事特定行为的命令的权利，也不得解释为限制依据印度法律或其他法律您可申请适用的临时救济。如果争议的一方或多方不是印度居民，为免疑义，各方同意就本节项下任何仲裁，排除适用 1996 年《印度仲裁和调解法》第一部分规定（第 9 节、第 27 节、第 37(1)(a) 节和第 37(3) 节除外）。仲裁程序应以英语进行。仲裁裁决是最终裁决，对双方均有约束力。各方自行承担其与仲裁相关的费用。

14.4 

如果您与爱彼迎巴西公司签约，本《支付条款》将依据巴西法律解释。如您是消费者，您对我们提起的、因本《支付条款》引起或与之相关的诉讼仅可提交至位于巴西圣保罗州圣保罗市的法院或您居住地的有管辖权的法院。如果您是企业，您同意接受位于巴西圣保罗州圣保罗市的法院的专属管辖。

15.美国仲裁协议

请仔细阅读以下段落，因为其中规定您和爱彼迎支付实体同意通过具有约束力的单独仲裁来解决我们之间的所有纠纷，并包括集体诉讼豁免和陪审团审判豁免。本仲裁协议取代所有先前版本。

15.1 适用范围。 

本仲裁协议仅适用于您与爱彼迎支付美国公司签约的情况。如果您没有与爱彼迎支付美国公司签订合同，但您仍试图在美国向爱彼迎支付实体提出任何法律索赔，则本仲裁协议将用于确定本第 15 节是否适用于您的管辖问题，以及所有其他有关管辖权的认定，包括居住地、可仲裁性、审理地点和适用法律。

15.2 争议解决流程概述。 

爱彼迎支付实体致力以对消费者友好的程序解决争议。为此，本《支付服务条款》规定了适用于本第 15 节的个人的两步流程：(1) 与爱彼迎客户服务团队直接进行非正式协商（见下文 15.3 节），必要时 (2) 根据本仲裁协议的条款进行具有约束力的仲裁。作为仲裁的替代选择，您和爱彼迎支付实体各自保留在小额索赔法庭寻求解决争议的权利。

15.3 强制性仲裁前争议解决和通知。 

您和爱彼迎支付实体同意在启动仲裁前至少 30 天内以书面形式向对方发送个别拟订的争议通知（「争议前通知」），并真诚尝试通过协商以非正式的方式解决个别索赔。您必须将争议前通知邮寄至爱彼迎支付实体的法定送达代收人：CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, California 95833。爱彼迎支付实体会将争议前通知发送至与您的爱彼迎账号绑定的邮箱。争议前通知必须包括以下内容：日期、您的姓名、邮寄地址、您的爱彼迎用户名、您用于创建爱彼迎账号的电子邮件地址、您的签名、争议的简短描述以及所寻求的救济。只有在当事双方无法在 30 天内解决争议的前提下，任何一方才可向根据下文第 15.6 节指定的仲裁机构提交书面仲裁请求，以便开始仲裁流程。索赔人的争议前通知要求是任何仲裁的先决条件，必须在任何仲裁请求中附上争议前通知的副本和按节条要求发送的证据。

15.4 仲裁协议。 

您和爱彼迎支付实体一致同意，由本《支付条款》或其适用、违反、终止、有效性、执行、解释或使用支付服务引起或与之相关的任何争议、索赔或纠纷（合称「争议」）将通过有约束力的个别仲裁个别解决（「仲裁协议」）。如果对本仲裁协议是否可以执行或适用于我们的争议存在争议，您和爱彼迎支付实体同意由仲裁员决定该问题。为免存疑，您和爱彼迎同意，有关可仲裁性以及第 15 节全部或部分内容的构成、可执行性、有效性、范围或解释的任何问题，包括有关遵守争议前通知要求和当事方支付仲裁费的责任的任何争议，均应由仲裁员解决。

15.5 仲裁协议的例外情况。 

您和爱彼迎支付实体均同意，以下诉讼原因和/或救济要求是仲裁协议的例外情形，并将在具有管辖权的法院（定义见第 15 节）的司法程序中提起：(i) 基于紧急情况（例如：存在犯罪、黑客入侵或网络攻击的紧迫危险或已发生此类情形）寻求紧急禁令救济的任何索赔或诉讼事由；或 (ii) 申请公共禁令救济；(iii) 任何关于滥诉的索赔或诉因；或 (iv) 因您使用爱彼迎平台或房东/体验达人服务而引起的任何个人关于性侵犯或性骚扰的主张。您和爱彼迎支付实体同意，在所有可仲裁索赔、补救措施或诉讼原因得到仲裁后方可寻求公共禁令救济作为补救措施，并在根据《联邦仲裁法》第 3 节进行仲裁的结果发布前中止相关程序。

15.6 仲裁庭、规则和管辖法律。 

本仲裁协议涉及州际商事交易，因此本仲裁协议（而非州法律）的实质性和程序性解释与执行适用《联邦仲裁法》。仲裁将由 ADR Services, Inc.（「ADR」）（www.adrservices.com）根据《联邦民事诉讼程序规则》（「特定联邦规则」）（https://www.uscourts.gov/rules-policies/current-rules-practice-procedure/federal-rules-civil-procedure）第 1、6–7、8–9、11–12、45、54 和 56 条以及当时有效的《ADR 仲裁规则》（「ADR 规则」）进行，但特定联邦规则或 ADR 规则经本仲裁协议修改或与本仲裁协议相冲突的情况除外。如需了解 ADR 规则，请访问 www.adrservices.com。如果仲裁请求根据本协议和 ADR 规则提交给 ADR Services，且 ADR Services 无法或不会进行仲裁，则仲裁将由美国仲裁协会（「AAA」）根据当时有效的特定联邦规则和 AAA 的消费者仲裁规则和/或仲裁员确定适用的其他 AAA 仲裁规则（「AAA 规则」）进行，但经本条修改的情况除外。如需了解美国仲裁协会规则，请访问 www.adr.org。如果美国仲裁协会不能也不会进行仲裁，您和爱彼迎支付实体应协商并选择其他仲裁庭；如果我们无法达成一致，您或爱彼迎支付实体可以根据《美国法典》第 9 篇第 5 节请求法院指定仲裁员。在这种情况下，仲裁将根据指定仲裁庭的规则进行，除非这些规则与本仲裁协议的规定不一致。

15.7 仲裁规则的修改 - 仲裁审理/地点。 

为使仲裁对您而言最具成本效益、效率和方便，争议金额不超过 1,000,000 美元的仲裁中的任何所需仲裁审理均应通过视频会议远程进行，除非当事方另有约定或仲裁员另有指示。在争议金额超过 1000000 美元的仲裁中，任何必要的仲裁审理应在旧金山县进行，除非双方另有约定或仲裁员另有指示。如果争议金额不超过 10000 美元，双方同意仅以向仲裁员提交文件的形式进行仲裁。

15.8 仲裁规则的修改 - 仲裁费用和成本。 

您的仲裁费用和应分担的仲裁员酬劳以 ADR 规则和 ADR Services 费用表（可在 www.adrservices.com 上查看）为准。如果您的月收入总额低于联邦贫困线指南的 300%，您有权免除仲裁费和费用，但不包括仲裁员费用。您可以向仲裁机构提供宣誓声明，说明您的每月收入和您家庭中的人数，从而请求免除费用。如果仲裁机构同意免除服务费，且您向爱彼迎支付提供必要文件，证明您的月收入总额低于联邦贫困线指南的 300%，爱彼迎支付将支付您应分担的任何仲裁员费用。

15.9 仲裁规则的修改 - 出于不当目的或违反本仲裁协议的索赔。 

任何一方都可以在证明对方或其律师提出的索赔或辩护在事实上或法律上毫无根据、出于恶意或骚扰目的或者是无关紧要的情况下，请求仲裁员进行制裁。在适用法律和《美国仲裁协会规则》允许的情况下，如果发现索赔或辩护在事实上或法律上毫无根据，出于恶意或出于骚扰目的，违反《联邦民事诉讼规则》11(b) 的规定（将仲裁员视为「法院」），或者是无关紧要的，仲裁员应处以与请求方合理的律师费和开销相等的制裁。任何一方均可寻求驳回违反本仲裁协议任何条款而提起的任何仲裁。任何一方均可在仲裁中就另一方就可仲裁的争议提起诉讼时不遵守或违反本仲裁协议要求的情况下提出反诉。如果发现一方在未遵守或违反本仲裁协议要求的情况下启动了有关可仲裁争议的诉讼程序，则仲裁员应判给另一方实际损害赔偿，包括但不限于合理的律师费和费用。

15.10 仲裁员的决定。 

仲裁员将发布书面裁定，其中包含裁决所依据的主要事实和结论。任何有管辖权的法院均可就仲裁裁决作出判决。仲裁员可以裁定法律或美国仲裁协会规则允许的任何救济，但只有在针对具体个案、并且就申请人的诉求提供必要救济时，才能作出确认性或禁令性救济裁定。

15.11 放弃陪审团审理。 

您和爱彼迎支付实体同意，就所有可仲裁的争议，双方均放弃由陪审团审理的权利。

15.12 不得提起集团诉讼或代表诉讼。 

您和爱彼迎支付实体同意，在法律允许的最大限度内，就所有争议，双方均放弃作为原告或集团诉讼成员参与任何集团诉讼、集团仲裁、私人提起的公诉或者其他代表性或合并诉讼程序。除非双方另有书面约定或本协议另有规定，否则仲裁员不得合并两名或两名以上当事人的索赔，也不得以其他方式主持任何形式的集体诉讼或代表人诉讼。如果最后的司法裁定认为适用法律不允许执行本款所载对任何索赔、诉讼原因或救济请求的放弃，则该索赔、诉讼原因或救济请求（且仅限于该项索赔、诉讼原因或救济请求）将从本仲裁协议中剔除，并将提交具有司法管辖权的法院审理。如果根据本款剔除一项索赔、诉讼原因或救济请求，则表示您和爱彼迎同意，在仲裁员对所有可仲裁索赔、诉讼原因和救济请求作出裁决之前，将暂停进行不在仲裁范围内的索赔、诉讼原因或救济请求。

15.13 放弃集体诉讼。 

您和爱彼迎支付实体承认并同意，如果在 180 天内提出 100 项或以上的仲裁索赔，且 (1) 涉及相同或类似情况的当事方；(2) 基于相同或实质上相同的交易、事件、涉嫌违规行为或情况产生的相同或类似索赔，需要确定相同或实质上相同的法律或事实问题；以及 (3) 涉及双方的相同或协调律师（「集体诉讼」），则可能丧失仲裁的相对利益和效率。因此，您和爱彼迎支付实体同意放弃将任何争议作为集体诉讼的一部分进行管理、仲裁或解决的权利（但本条款第 15 节和第 15.12 节将继续适用于争议）。如果发生争议，由任何一方确定的一组索赔中提起的首要事项的仲裁员应决定这些索赔是否属于集体诉讼的一部分。如果尚未指定仲裁员，则应出于确定任何一方指称的索赔是否属于集体诉讼的一部分的目的而单独指定一名仲裁员。本条款中的任何内容均不妨碍您或爱彼迎支付实体参与索赔的集体解决。

15.14 仲裁规则的修改 – 集体诉讼分批处理要求。 

尽管有第 15.13 节的规定，如果出于任何理由，仲裁仍作为集体诉讼的一部分进行，各方应将仲裁请求分成不超过 200 个批次来处理。批次应按字母顺序列出索赔人的姓氏或公司名称（如适用）来确定。例如，列出的前 200 名索赔人将是第一批，接下来的 200 名索赔人将是第二批，依此类推。当事方应为每批随机分配序号，并按序号每次对一批索赔进行仲裁。当某一批仲裁正在进行时，仲裁机构应暂时搁置其余部分，除非当事方另有约定或仲裁机构另有指示。每批仲裁应在该批的预审会议后 240 天内得到解决。尽管有上述规定，但如果任何索赔人的要求在集体诉讼中最近提出的要求后的 2 年内未成为听证会前会议的主题，则该索赔人可以选择根据本条款第 14 节和第 15.12 节在法庭上提出索赔要求。

15.15 仲裁规则的修改 - 提供判决要约。 

在仲裁听证会设定日期前至少 10 天，您或爱彼迎支付实体可以向另一方送达书面的判决要约，就具体条款提出要约。如果判决意向被接受，则应将带有接受证明的判决意向书提交给仲裁机构，仲裁机构应相应地发布裁决。如果判决意向在仲裁听证会之前或提出后 30 天内（以先发生者为准）未被接受，则应视为被撤回，并且不得在仲裁中作为证据提供，但费用（包括支付给仲裁机构的所有费用）除外。如果一方提出的判决意向未被另一方接受，并且另一方未能获得更有利的裁决，则另一方不得就提出判决意向后发生的费用要求获得补偿，并应向意向提供方支付自提供判决意向之时起发生的费用（包括支付给仲裁机构的所有费用）。

15.16 可分割性。 

除第 15.12 节规定情况外，一旦本仲裁协议的任何内容被认为不合法或不可执行，该部分条款将被剔除，而仲裁协议的其余部分仍具有完全效力。

15.17 仲裁协议的修订。 

如果爱彼迎支付实体在您上次接受本《支付条款》（或接受对本《支付条款》的任何后续更改）后对第 15 节进行修订，您可以在更改生效之日起三十（30）天内通过向我们发送书面通知来拒绝接受该变更。您的通知必须包括您的姓名、邮寄地址、通知日期、您的爱彼迎用户名、您用于创建爱彼迎账号的电子邮件地址、您的签名以及您希望拒绝接受修订后的第 15 节的明确声明。您必须将声明邮寄至以下地址：888 Brannan St, San Francisco, CA 94103, Attn: Arbitration Opt-Out，或者通过电子邮件发送至 arbitration.opt.out@airbnb.com。但是，拒绝新的变更不会撤销或更改您先前就您与爱彼迎支付实体之间的任何争议达成的任何协议（或您先前同意的任何后续变更）；对于您与爱彼迎支付实体之间的任何争议，该等约定将仍然有效且可强制执行。

15.18 存续。 

除第 15.16 节规定的情形外，且在遵守第 13.7 节的前提下，本《支付条款》以任何方式终止后，第 15 节将继续有效且继续适用，即便您不再使用支付服务或已终止您的爱彼迎账号。

16.其他事项。

16.1 本《支付条款》的解释。 

除非额外的条款和条件、政策、准则或标准另有补充，否则本《支付条款》构成爱彼迎支付实体与您之间关于本协议主题事项的完整协议，取代爱彼迎支付实体与您之间此前有关支付服务的任何和全部口头或书面谅解或协议。如果本《支付条款》中任何规定被认定为无效或不可执行，该规定将被删除，不会影响其余规定的有效性和可执行性。

16.2 非弃权。 

除非经我们书面确认和同意，爱彼迎支付实体未能执行本《支付条款》的任何权利或规定不构成对该等权利或规定的弃权。除非本《支付条款》有明确规定，任何一方行使其在本《支付条款》下的任何救济权利均不会影响其寻求本《支付条款》或法律允许的其他救济。

16.3 让与。 

未经爱彼迎支付实体事先书面同意，您不得让与、转让或委托执行本协议及您在本协议下的权利和义务。爱彼迎支付实体可以依其自行决定，经提前三十（30）日（或提前两（2）个月向爱彼迎支付英国公司签约会员）通知，不受限制地让与、转让或委托执行本协议及本协议下的任何权利和义务。

16.4 通知。 

除非另有规定，本协议允许或要求的任何通知或其他通讯将由爱彼迎支付实体以书面形式通过电子邮件或爱彼迎平台通知发送，具体取决于您的通知设置、消息服务（包括短信和微信）。收到通知的日期将被视为爱彼迎支付实体发送通知的日期。

17.爱彼迎支付英国公司签约用户附加条款

如果您与爱彼迎支付英国公司签约，则适用以下规定。如果本第 17 条与本支付条款的任何其他条款之间存在任何冲突，应以本第 17 条的规定为准。

17.1 支付服务用户

17.1.1 

支付服务包括向爱彼迎支付英国公司签约房东/体验达人提供的收款服务。收款服务构成支付服务条例下的「支付服务」，为此，爱彼迎支付英国公司将房东/体验达人视为「支付服务用户」。

17.1.2 

同意本《支付条款》，即表明您作为房东/体验达人同意爱彼迎支付英国公司向您选择的收款方式支付每笔付款。房东/体验达人最迟可不晚于第 3.3 节所列约定付款时间的前一（1）日改变收款方式。爱彼迎支付英国公司按照第 3.3 节的规定同意开始付款之日应视为已收到房东/体验达人要求向其付款的支付命令。

17.1.3 

爱彼迎支付英国公司应努力确保位于英国的房东/体验达人在爱彼迎支付英国公司开始付款后的下一个工作日结束前收到每笔付款。

17.1.4 

沟通。爱彼迎支付实体开始每笔付款时将通过电子邮件向房东/体验达人发送通知。如果付款因发生错误退回给我们，我们也将向房东/体验达人的注册电子邮箱发送通知。您作为房东/体验达人须确保向我们提供当前准确有效的电子邮箱。

17.2 被挪用的付款和投诉

17.2.1 

作为房东/体验达人，如果您认为或意识到因您登录爱彼迎账号的密码或其他凭据（「凭据」）丢失、被盗或被盗用，已经或可能导致应向您支付的款项在未经您授权的情况下被挪用（「付款被挪用」），您应当在知晓您的凭据丢失、被盗或被盗用，或未经授权使用您的凭据或访问您的爱彼迎账号后立即通知爱彼迎支付英国公司（请参阅第 20 节了解详情），而不得无故拖延。

17.2.2 

如果您作为房东/体验达人认为您未通过您所选的收款方式适当地收到某笔应向您支付的付款（包括付款被挪用），爱彼迎支付英国公司将（前提是您在发现未经授权或错误执行的付款后，且在付款挪用发生后不超过 13 个月内，在无不当延迟的情况下提出请求），在收到请求后立即努力追踪付款并将结果通知您。根据第 17.2.3 节，除非我们能证明 (i) 您通过您选择的收款方式已收到该笔收款，或 (ii) 我们正确使用您提供的收款方式信息但您提供的信息不正确，我们将退还该笔款项。如果您向我们提供的信息不正确，我们不对付款存在缺陷或未执行承担责任，但是，我们将尽合理努力收回付款资金。

17.2.3 

您必须根据本《支付条款》使用您的凭据，并采取一切合理措施确保您的凭据安全。作为房东/体验达人，您可能对因为使用丢失、被盗或盗用的凭据（包括丢失安装了应用程序的手机）或您未能安全保存凭据而发生的与被挪用的付款相关的损失负责，最高额度为 35 英镑。如果您在收款前无法察觉到您的凭据丢失、被盗或被盗用，除非您有欺诈行为，或损失是由爱彼迎人员或服务提供商的作为或不作为造成的，否则该要求不适用。但是，如果我们能够证明您的行为存在欺诈行为，或者出于故意或重大过失，您未能根据条款或本《支付条款》使用爱彼迎平台和/或支付服务（包括安全保存凭据的义务），则您可能对与被挪用的付款相关的所有损失负责。除非您有欺诈行为，否则您对因您通知您的凭据丢失、被盗或被盗用或未经授权使用您的凭据而导致的被挪用付款产生的任何损失概不负责，前提是我们未能在任何时候提供适当的方式进行此类通知，或者我们并未在必要时要求实施强客户身份验证。

17.2.4 

关于支付服务的投诉应向爱彼迎支付英国公司提出（有关方式的详细信息，请参阅第 20 节）。如果您对投诉结果不满意，并且您作为房东/体验达人已从英国爱彼迎支付实体获得受监管的支付服务，您也可以将投诉转交英国金融申诉专员（Financial Ombudsman）。向金融申诉专员服务署提出的所有投诉均受英国金融申诉专员服务署（Financial Ombudsman Service）规则的约束，包括与资格要求相关的规定。英国金融申诉专员服务署向个人、微型企业、小型慈善机构和小型信托的受托人提供免费投诉解决服务。您可以通过以下网址获取有关金融申诉专员服务和联系方式的更多信息：http://www.financial-ombudsman。

17.3 对于墨西哥作为居住国家的房东和房客

如果墨西哥是您的居住国，(i) 在房东/体验达人接受房客/体验参与者的预订申请后成功收到房客/体验参与者的付款后，爱彼迎支付实体通常会暂时保管应付给房东/体验达人的款项，直到根据第 3.3.1 节的规定将其发放给房东为止；(ii) 只有在房东/体验达人服务开始时，根据第 3.3.1 节的规定，支付给房东/体验达人的付款才有效。爱彼迎可能会根据适用的当地法律要求预扣税款，这些税款将在爱彼迎支付实体向房东/体验达人发放收款时缴纳。

房东/体验达人确认，爱彼迎支付实体充当收款代理的目的仅限于代表房东/体验达人接受和处理房客/体验参与者购买房东/体验达人服务的资金，并支付房东/体验达人应在墨西哥缴纳的任何适用税费（包括增值税）。

18. 爱彼迎巴西公司签约用户附加条款

如果您与爱彼迎巴西公司签约，则适用以下规定：

18.1 针对居住国家/地区为巴西的用户的分期付款功能

第 2 节「房客/参与者条款」应添加以下条款：「您确认，如果您的居住国为巴西，并且您正在使用信用卡付款，只要您的信用卡支持分期付款并在巴西发放，您就可以分期支付预订费用。分期付款的期数可以不同，在您完成预订交易之前将向您显示分期付款的期数。 您也确认，当您选择分期付款支付预订费用时，由于使用信用卡和/或其他分期付款方式而产生的费用（「分期费」），全额费用可能会增加。您同意，您应自行负责支付分期费，爱彼迎巴西公司仅负责收取这些款项，并将其转账给适用的第三方支付服务提供商。您授权适用的第三方支付服务提供商向您在预订时使用的原始付款方式自动收取费用。您对分期付款功能的使用可能需遵守适用的第三方支付服务提供商附加的条款和条件。如果您的订单因任何原因被取消，分期费将退还至您在预订时使用的付款方式。如果您更改了以分期方式付款的订单，且订单更改降低了全额费用，您将不会获得分期费的任何退款。退款将由爱彼迎支付实体根据本《支付条款》进行发放和退还。」

18.2 

根据房客/体验参与者和房东/体验达人居住国家/地区的规定，向房东/体验达人付款以及爱彼迎服务费等适用费用可能需要执行外汇协议或其他相关措施。

18.3 

如果您是巴西居民，并使用当地货币向居住在巴西境外的房东/体验达人预订住宿/体验，通过使用支付服务，您确认并同意爱彼迎巴西公司是居住在巴西境外的房东/体验达人的收款代理。爱彼迎巴西公司也是您与之签订使用爱彼迎平台合同的实体，如条款中所述。

18.4 

您授权爱彼迎巴西公司，直接或通过第三方进行我们认为验证您的身份所需的任何询问。这可能包括(i)根据第三方数据库或其他渠道对您进行筛查，(ii)要求服务提供商提交报告，(iii)要求您提供政府身份证件（例如驾驶执照或护照）、税号、出生日期、地址和其他信息；或(iv)要求您采取措施，确认您电子邮件地址、付款方式或收款方式的所有权。如果我们无法获得或验证任何相关信息，爱彼迎巴西公司保留关闭、中止或限制访问支付服务的权利。

18.5 

在处理会员付款时，爱彼迎巴西公司（和/或您或爱彼迎巴西公司与之签订合同的第三方）可保留和/或向主管当局报告与成员和/或相关交易相关的信息，以符合适用的法律和某些监管控制措施，并防止洗钱活动。

18.6 

对于与爱彼迎巴西公司签订合同的房客/体验参与者和房东/体验达人而言，本支付条款中提及的爱彼迎、爱彼迎支付实体或爱彼迎平台均应视为指代爱彼迎巴西公司。

19. 企业用户附加条款

如果您作为企业、公司或其他法律实体的代表（「代表」）使用支付服务，则还将适用以下规定（在该情形下，为本《支付条款》之目的，「您」及「您的」系指且适用于该企业、公司或其他法律实体）。

19.1 

您接受本《支付条款》，您将为代表您使用支付服务的雇员或第三方代理人的任何行为或疏忽负责。

19.2 

您和您的代表各自确认您有权提供第 2.1 节和第 3.2 节所述的信息，且您的代表有权约束您遵守本《支付条款》。我们可能要求您提供证明您的代表权限的其他信息或文件。

19.3  

您向我们表明并保证：(i) 您根据您的注册企业所在国的法律合法设立、有效存续且资格完备，且您正在注册获得支付服务；且 (ii) 您拥有所有必要的权利、权力和授权订立本协议、履行您在本协议中的义务并授予本协议中的权利、许可和授权。

19.4  

如果您出于商务爱彼迎相关目的为了您的雇员或其他授权第三方的利益使用您的付款方式，经您的账户许可，您授权爱彼迎支付实体为您公司的雇员或其他许可的第三方要求的预订向您的付款方式收费。

19.5 

对于与您的爱彼迎账号关联的任何收款方式，您授权爱彼迎支付实体保存该收款方式、为与您的爱彼迎账号相关的预订使用收款方式汇付款项，并采取本《支付条款》中关于收款方式许可的任何其他行动。

19.6 

如果您代表任何人或任何第三方处理、存储或以其他方式处理支付卡信息，您同意始终遵守当前《支付卡行业数据安全标准》下与使用、访问和存储该等信用卡信息有关的适用数据隐私与安全要求。如需了解更多信息，包括帮助您评估您的合规情况的工具，请访问 https://www.visa.com/cisp 和 https://www.mastercard.com/sdp。

20. 联系爱彼迎支付实体

您可按以下信息就支付服务问题联系爱彼迎支付实体：

如您要求，爱彼迎支付实体可提供本《支付条款》的副本。如果您对本《支付条款》有任何疑问，请发送电子邮件与我们联系。

Payments Terms of Service for European Users

If you reside in, or the organization you are acting for is established in, the United States, the arbitration agreement and class actions waiver in Section 15 apply to you. Please read them carefully.

As a consumer you can access the European Commission’s online dispute resolution platform here: https://ec.europa.eu/consumers/odr. Please note that Airbnb Payments is not committed or obliged to use an alternative dispute resolution entity to resolve disputes with consumers.

Last Updated: 2023 年 1 月 25 日

These Payments Terms of Service for European Users (“Payments Terms”) are a binding legal agreement between you and Airbnb Payments that govern the Payment Services (defined below) conducted through or in connection with the Airbnb Platform. When these Payments Terms mention “Airbnb Payments,” “we,” “us,” or “our,” it refers to:

• Airbnb Payments Luxembourg S.A. (“Airbnb Payment Luxembourg”) if your country of residence is in the EEA.
• Airbnb Payments UK Ltd. (“Airbnb Payments UK”) if your country of residence is in the United Kingdom or Switzerland.

Airbnb Payments provides payments services to Members publishing, offering and booking Accommodations, Experiences or other Host Services, including services in connection with the Open Homes Program and other current and future services provided via the Airbnb Platform. These payment services may include (if available) the following (collectively, “Payment Services”):

• Collecting payments from Guests (“Payin”), by charging the payment method associated with their Airbnb account, such as credit card, debit card, bank account or PayPal account (“Payment Method”);
• Effecting payments to Hosts (“Payout”) to a financial instrument associated with their Airbnb account, such as a PayPal account, bank account, direct deposit, a prepaid card, or a debit card (“Payout Method”);
• Effecting payments to a third-party Payout Method designated by a Host;
• Collection and payment of charitable donations;
• Payment collection services; and
• Other payment related services in connection with Host Services.

In order to use the Payment Services, you must be at least 18 years old, must have an Airbnb account in good standing in accordance with the Airbnb Terms of Service (“Terms”), and must keep your payment and personal information accurate and complete.

If you change your country of residence, the Airbnb company you contract with and the applicable version of the Payment Terms will be determined by your new country of residence from the date on which your country of residence changes. Please note, however, that the Airbnb Payments company with whom you contract will stay the same for all bookings made prior to your change of residence.

The Terms separately govern your use of the Airbnb Platform. If you see an undefined term in these Payment Terms, it has the same definition as in the Terms.

Table of Contents

1. Your use of the Payment Services
2. Guest Terms
3. Host Terms
4. Appointment of Airbnb Payments as Limited Payment Collection Agent
5. General Terms
6. Damage Claims and Security Deposits
7. Abandoned Property
8. Prohibited Activities
9. Force Majeure
10. Disclaimers
11. Liability
12. Indemnification
13. Modification, Term, Termination, and other Measures
14. Governing Law and Dispute Resolution
15. United States Arbitration Agreement
16. Miscellaneous
17. Additional Clauses for Users Contracting with Airbnb Payments UK
18. Additional Clauses for Users Contracting with Airbnb Payments Luxembourg
19. Additional Clauses for Users that are Businesses
20. Contacting Airbnb Payments

1. Your use of the Payment Services

1.1 Airbnb Payment Services. By using the Payments Services, you agree to comply with these Payment Terms. Airbnb Payments may temporarily limit or suspend your access to or use of the Payment Services, or its features, to carry out maintenance measures that ensure the proper functioning of the Payment Services. Airbnb Payments may improve, enhance and modify the Payment Services and introduce new Payment Services from time to time. Airbnb Payments will provide notice to Members of any changes to the Payment Services, unless such changes do not materially increase the Members’ contractual obligations or decrease the Members’ rights under these Payments Terms.

1.2 Third Party Services. The Payment Services may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services are subject to different terms of service and privacy policies, and Members should review them. Airbnb Payments is not responsible or liable for the use of such Third-Party Services. Links to any Third-Party Services are not an endorsement by Airbnb Payments of those Third-Party Services.

1.3 Your Airbnb Account. Airbnb Payments may enable features that allow you to authorize other Members or third parties to take certain actions that affect your Airbnb account. You may authorize a third party to use your Airbnb account if the feature is enabled for your Airbnb account. You acknowledge and agree that anyone you authorize to use your Airbnb account may use the Payment Services on your behalf and that you will be responsible for any payments made by such person. If you reside in the EEA and contract with Airbnb Payments Luxembourg, this Section 1.3 does not apply to you.

1.4 Verification. You authorize Airbnb Payments, directly or through third parties, to make any inquiries we consider necessary to verify your identity. This may include (i) screening you against third-party databases or other sources, (ii) requesting reports from service providers, (iii) asking you to provide a form of government identification (e.g., driver’s license or passport), your date of birth, your address, and other information; or (iv) requiring you to take steps to confirm ownership of your email address, Payment Method(s) or Payout Method(s). Airbnb Payments reserves the right to terminate, suspend, or limit access to the Payment Services in the event we are unable to obtain or verify any of this information.

1.5 Additional Terms. Your access to or use of certain Payment Services may be subject to, or require you to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable to a specific Payment Service, the latter terms and conditions will take precedence with respect to your use of or access to that Payment Service, unless specified otherwise.

2. Guest Terms

2.1 Adding a Payment Method. When you add a Payment Method to your Airbnb account, you will be asked to provide billing information such as name, billing address, and financial instrument information either to Airbnb Payments or its third-party payment processor(s). You authorize Airbnb Payments and its payment service providers to collect and store your Payment Method information.

2.2 Payment Method Verification. When you add or use a new Payment Method, Airbnb Payments may verify the Payment Method by (i) authorizing your Payment Method for one or two nominal amounts via a payment service provider, and asking you to confirm those amounts, or (ii) requiring you to upload a billing statement. We may, and retain the right to, initiate refunds of these amounts from your Payment Method. When you add a Payment Method during checkout, we will automatically save and add that Payment Method to your Airbnb account so it can be used for a future transaction. You can remove the Payment Method from your Airbnb account as long as it is not associated with an active or future reservation.

2.3 Payment Authorization. You allow Airbnb Payments to charge your Payment Method (including charging more than one payment method), either directly or indirectly, for all fees due (including any applicable taxes) in connection with your Airbnb account.

2.4 Automatic Update of Payment Method. If your Payment Method’s account information changes (e.g., account number, routing number, expiration date) as a result of re-issuance or otherwise, we may acquire that information from our financial services partners or your bank and automatically update your Payment Method on file.

2.5 Timing of Payment. Airbnb Payments generally charges the Total Price due after the Host accepts your booking request. However, if you pay with a push Payment Method (such as Sofort), Airbnb Payments will collect the Total Price due at the time of your booking request or after the Host accepts your booking request. Airbnb Payments may offer alternative options for the timing and manner of payment. Any additional fees for using those alternative payment options will be displayed via the Airbnb Platform and included in the Total Price, and you agree to pay such fees by selecting the payment option. Additional terms and conditions may apply for the use of an alternative payment option. If Airbnb Payments is unable to collect the Total Price due, as scheduled, Airbnb Payments will collect the Total Price due at a later point in accordance with Section 5.3. Once the payment for your requested booking is successfully completed, you will receive a confirmation email.

2.6 Currency. Airbnb Payments will process each transaction in the currency you select via the Airbnb Platform. The currencies available to make payments may be limited for regulatory or operational reasons based on factors such as your selected Payment Method, your country of residence and/or your Airbnb Payments contracting entity(ies). Any such limitations will be communicated via the Airbnb Platform, and you will be prompted to select a different currency or Payment Method. Note that if your Airbnb Payments contracting entity’s location is different than the country of your Payment Method or your selected currency is different than your Payment Method's billing currency, your payment may be processed outside of your country of residence. As a result, certain fees may apply and the amount listed on your card statement may be different from the amount shown at checkout. For example, if you make a booking using a U.S. issued card, but select Euro as your currency, your payment may be processed outside the U.S., and banks and credit card companies may impose international transaction fees and foreign exchange fees. In addition, if you select to pay with a currency that is different than your Payment Method's billing currency, your bank or credit card company may convert the payment amount to your billing currency associated with your Payment Method, based on an exchange rate and fee amount determined solely by your bank. Airbnb Payments is not responsible for any such fees and disclaims all liability in this regard. Please contact your bank or credit card company if you have any questions about these fees or the applicable exchange rate.

2.7 Booking Request Status. If a requested booking is declined either because it is not accepted by the Host or you cancel the booking request before it is accepted by the Host, any amounts collected by Airbnb Payments will be refunded to you, and any pre-authorization of your Payment Method will be released (if applicable). The timing to receive the refund or for the pre-authorization to be released will vary based on the Payment Method and any applicable payment system (e.g., Visa, MasterCard, etc.) rules.

2.8 Payment Restrictions. Airbnb Payments reserves the right to decline or limit payments that we believe (i) may violate Airbnb Payments’ risk management policies or procedures, (ii) may violate these Payments Terms or the Terms, (iii) are unauthorized, fraudulent or illegal; or (iv) expose you, Airbnb, Airbnb Payments, or others to risks unacceptable to Airbnb Payments.

2.9 Payment Service Providers. Payment Methods may involve the use of third-party payment service providers. These payment service providers may charge you additional fees when processing payments in connection with the Payment Services, and Airbnb Payments is not responsible for any such fees and disclaims all liability in this regard. Your Payment Method may also be subject to additional terms of use. Please review them before using your Payment Method.

2.10 Your Payment Method, Your Responsibility. Airbnb Payments is not responsible for any loss suffered by you as a result of incorrect Payment Method information provided by you.

2.11 Different Ways to Pay

2.11.1 Payment Plan

2.11.1.1 Airbnb Payments may make available to Guests the option to pay a portion of the booking’s Total Price at the time of booking and pay the remainder of the Total Price at a later time prior to check-in (“Payment Plan”). Availability of this option may depend on the Listing and/or Payment Method.

2.11.1.2 If you choose a Payment Plan, the Airbnb Platform will notify you during check out of the amount, currency and schedule of each payment due. On the following payments due date, Airbnb Payments will automatically charge the original Payment Method you used to make the booking.

2.11.1.3 If you make a modification to a booking made with a Payment Plan, Airbnb Payments will notify you of the revised payment schedule, as applicable. If the modification increases your Total Price, you may be required to make an additional partial payment of the new Total Price at the time of the modification.

2.11.1.4 You agree that by selecting a Payment Plan, you may not be able to pay for the booking with a different Payment Method or pursuant to a different payment schedule.

2.11.1.5 If Airbnb Payments is unable to collect your payment, Airbnb Payments will notify you of such declined payment, and require you to complete the payment using an alternative Payment Method within 72 hours of the notice. If you fail to complete the payment, you authorize Airbnb to cancel the booking on your behalf. If the booking is canceled, you will be refunded based on the Host’s cancellation policy. You acknowledge that you may incur fees for cancellations pursuant to the Host’s cancellation policy.

2.11.2 Recurring Payments

2.11.2.1 For certain bookings (such as for Accommodation bookings of twenty-eight (28) nights or more), Airbnb Payments may require a Guest to make recurring, incremental payments toward the Total Price owed (“Recurring Payments”). More information on Recurring Payments (including the amount and the frequency of payments) will be made available via the Airbnb Platform if applicable to a booking.

2.11.2.2 If Recurring Payments apply to a confirmed booking, then the Guest authorizes Airbnb Payments to collect the Total Price due.

2.11.2.3 Guests may stop a Recurring Payment by notifying Airbnb Payments orally or in writing at least three (3) business days before the scheduled date of the payment. Airbnb Payments may require you to give written confirmation of a stop-payment order within fourteen (14) days of an oral notification. If you fail to provide written confirmation within those fourteen (14) days, Airbnb Payments is not obligated to honor your request to stop any future Recurring Payments. If you have any questions regarding your Recurring Payments, please contact Airbnb Payments.

3. Host Terms

3.1 Payment Collection. Airbnb Payments generally collects the Total Price of a booking at the time the Guest’s booking request is accepted by the Host, unless noted otherwise.

3.2 Adding a Payout Method. In order to receive a Payout you must have a valid Payout Method linked to your Airbnb account. When you add a Payout Method to your Airbnb account, you will be asked to provide billing information such as name, billing address, and financial instrument information either to Airbnb Payments or its third-party payment processor(s). Depending on the Payout Method selected additional information may be required, such as: residential address, name on the account, account type, routing number, account number, email address, payout currency, identification number and account information associated with a particular payment processor. You authorize Airbnb Payments to collect and store your billing information and financial instrument information. Airbnb Payments may also share your information with governmental authorities as required by applicable law.

3.3 Timing of Payout

3.3.1 Subject to and conditional upon successful receipt of the payments from Guest, Airbnb Payments will generally initiate Payouts to your selected Payout Method: (i) for Accommodations, 24 hours after the Guest’s scheduled check-in time (or 24 hours after 3:00 pm local time - or 3:00 pm UTC if local time is unknown - if the check-in time is flexible or not specified); (ii) for Experiences, 24 hours after the start of the Experience; and (iii) for all other Host Services, at the time specified via the Airbnb Platform. For Accommodation bookings of twenty-eight (28) nights or more, Airbnb Payments will generally initiate the first payout 24 hours after the Guest’s scheduled check-in time, and will initiate future payouts every 30 days after the initial payout, for the duration of the reservation.

3.3.2 Airbnb Payments may offer you a different Payout time or trigger for payment, which may be subject to additional terms and conditions.The time it takes to receive Payouts once released by Airbnb Payments may depend upon the Payout Method you select.

3.4 Payout. Your Payout for a booking will be the Total Price less applicable fees like Airbnb service fees and applicable taxes. In the event of cancellation of a confirmed booking, Airbnb Payments will remit the amount you are due (if any) as provided in the Terms and applicable cancellation policy.

3.5 Payout Restrictions. Airbnb Payments may temporarily place a hold, suspend, or cancel any Payout for purposes of preventing unlawful activity or fraud, risk assessment, security, or completing an investigation; or if we are unable to verify your identity. Furthermore, Airbnb Payments may temporarily place a hold on, suspend, or delay initiating or processing any Payout due to you under the Terms as a result of high volume Booking cancellations or modifications arising from a Force Majeure Event (as defined below).

3.6 Currency Conversion. Airbnb Payments will remit your Payouts in the currency you select via the Airbnb Platform. The currencies available may be limited for regulatory or operational reasons based on factors such as your selected Payout Method, your country of residence, and/or your Airbnb contracting entity(ies). Any such limitations will be communicated via the Airbnb Platform, and you will be prompted to select a different currency or Payout Method. Note that payment service providers may impose transaction, currency conversion or other fees based on the currency or Payout Method you select, and Airbnb Payments is not responsible for any such fees and disclaims all liability in this regard.

3.7 Limits on Payouts. For compliance or operational reasons, Airbnb Payments may limit the amount of a Payout. If you are due an amount above that limit, Airbnb Payments may make a series of Payouts (potentially over multiple days) in order to provide your full Payout amount.

3.8 Payment Service Providers. Payout Methods may involve the use of third-party payment service providers. These service providers may charge you additional fees when processing Payouts in connection with the Payment Services (including deducting charges from the Payout amount), and Airbnb Payments is not responsible for any such fees and disclaims all liability in this regard. Your Payout Method may also be subject to additional terms of use. Please review them before using your Payout Method.

3.9 Your Payout Method, Your Responsibility. Airbnb Payments is not responsible for any loss suffered by you as a result of incorrect Payout Method information provided by you.

3.10 Different ways to get paid

3.10.1 Split Payouts

If you provide Host Services jointly with one or more other Hosts as part of a team, business or other organization (“Host Team”), Airbnb may make available to such Hosts the option to allocate between the members of the Host Team the total Host Payout for a booking. Airbnb Payments will execute such payments at the instruction of one or more members of the Host Team and is not responsible for any losses related to errors or omissions made by the Hosts in providing such payment instructions.

4. Appointment of Airbnb Payments as Limited Payment Collection Agent

4.1 Each Host, including each Host Team member, hereby appoints Airbnb Payments as the Host’s payment collection agent solely for the limited purpose of accepting and processing funds from Guests purchasing Host Services on the Host’s behalf.

4.2 Each Host, including each Host Team member, agrees that payment made by a Guest through Airbnb Payments, shall be considered the same as a payment made directly to the Host, and the Host will provide the Host Service booked by the Guest in the agreed-upon manner as if the Host has received the payment directly from the Guest. Each Host agrees that Airbnb Payments may refund the Guest in accordance with the Terms. Each Host understands that Airbnb Payments’ obligation to pay the Host is subject to and conditional upon successful receipt of the associated payments from Guest. Airbnb Payments guarantees payments to Host(s) only for such amounts that have been successfully received by Airbnb Payments from Guests in accordance with these Payments Terms. In accepting appointment as the limited payment collection agent of the Host, Airbnb Payments assumes no liability for any acts or omissions of the Host.

4.3 Each Guest acknowledges and agrees that, notwithstanding the fact that Airbnb Payments is not a party to the agreement between you and the Host(s), including each Host Team member, Airbnb Payments acts as each Host’s payment collection agent for the limited purpose of accepting payments from you on behalf of the Host(s). Upon a Guest’s payment of the funds to Airbnb Payments, the Guest’s payment obligation to the Host(s) for the agreed upon amount is extinguished, and Airbnb Payments is responsible for remitting the funds successfully received by Airbnb Payments to the Host(s) in the manner described in these Payments Terms. In the event that Airbnb Payments does not remit any such amounts, the Host(s) will have recourse only against Airbnb Payments and not the Guest directly.

5. General Terms

5.1 Fees. Airbnb Payments may charge fees for use of certain Payment Services and any applicable fees will be disclosed to you in the Terms or via the Airbnb Platform.

5.2 Payment Authorizations. You authorize Airbnb Payments to collect from you amounts due pursuant to these Payment Terms and/or the Terms by either (i) charging the Payment Method associated with the relevant booking, or any other Payment Method on file that you authorize in your Airbnb account (unless you have previously removed the authorization to charge such Payment Method(s)), or (ii) by withholding the amount from your future Payout. Specifically, you authorize Airbnb Payments to collect from you:

• Any amount due to Airbnb or Airbnb Payments (e.g., as a result of your bookings, Booking Modifications, cancellations, or other actions as a Guest, Host or user of the Airbnb Platform), including reimbursement for costs prepaid by Airbnb or Airbnb Payments on your behalf. Any funds collected by Airbnb Payments will set off the amount owed by you to Airbnb or Airbnb Payments and extinguish your obligation to Airbnb or Airbnb Payments.
• Any amount due to a Host from a Guest which Airbnb collects as the Host’s payment collection agent as further set out in Section 4 above.
• Taxes, where applicable and as set out in the Terms.
• Any amount you pay through the Resolution Center in connection with your Airbnb account.
• Overstay penalties payable under the Terms, including any cost and expenses incurred in collecting the overstay penalty.
• Any service fees or cancellation fees imposed pursuant to the Terms (e.g., if, as a Host, you cancel a confirmed booking).
• Any amounts already paid to you as a Host despite a Guest cancelling a confirmed booking or Airbnb deciding that it is necessary to cancel a booking in accordance with the Terms, Guest Refund Policy, Experiences Guest Refund Policy, Extenuating Circumstances Policy, or other applicable cancellation policy. You agree that in the event you have already been paid, Airbnb Payments will be entitled to recover the amount of any such guest refund from you, including by subtracting such refund amount out from any future Payouts due to you.

In addition to any amount due as outlined above, if there are delinquent amounts or chargebacks associated with your Payment Method, you may be charged fees that are incidental to Airbnb Payments collection of these delinquent amounts and chargebacks. Such fees or charges may include collection fees, convenience fees or other third-party charges.

5.3 Collections

5.3.1 If Airbnb Payments is unable to collect any amounts you owe under these Payments Terms, Airbnb Payments may engage in collection efforts to recover such amounts from you.

5.3.2 Airbnb Payments will deem any owed amounts overdue when: (a) for authorized charges, one hundred and twenty (120) days have elapsed after Airbnb Payments first attempts to charge your Payment Method or the associated services have been provided, whichever is later; and (b) for withholdings from a Host’s future Payouts, two hundred and seventy (270) days have elapsed after the adjustment is made to the Host’s Airbnb account or the associated services have been provided, whichever is later.

5.3.3 Airbnb Payments will deem any overdue amounts not collected to be in default when three hundred and sixty five (365) days have elapsed: (a) for authorized charges, after Airbnb Payments first attempts to charge your Payment Method or the associated services have been provided, whichever is later; and (b) for withholdings from a Host’s future Payouts, after the adjustment is made to the Host’s Airbnb account or the associated services have been provided, whichever is later.

5.3.4 You hereby explicitly agree that all communications in relation to amounts owed will be made by electronic mail or by phone, as provided to Airbnb and/or Airbnb Payments by you. Such communications may be made by Airbnb, Airbnb Payments, or by anyone on their behalf, including but not limited to a third-party collection agent.

5.4 Payment Processing Errors

5.4.1 Airbnb Payments will take the necessary steps to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the original Payout Method or Payment Method used or selected by you, so that you end up receiving or paying the correct amount. This may be performed by Airbnb Payments or a third party such as your financial institution. We may also take steps to recover funds sent to you in error (including but not limited to an event of duplicate payments made to you due to a processing error), by reducing, setting off and/or debiting the amount of such funds from any future Payouts owed to you.

5.4.2 To the extent you receive any funds in error, you agree to immediately return such funds to Airbnb Payments.

5.5 Refunds

5.5.1 Any refunds or credits due to a Member pursuant to the Terms, Extenuating Circumstances Policy, Guest Refund Policy, and Experiences Guest Refund Policy, will be initiated and remitted by Airbnb Payments in accordance with these Payments Terms.

5.5.2 Subject to this Section 5.5.2, Airbnb Payments will process refunds immediately, however, the timing to receive any refund will depend on the Payment Method and any applicable payment system (e.g., Visa, Mastercard, etc.) rules. In the event of a Force Majeure Event that may affect the processing and settlement of refunds, Airbnb Payments will initiate and process the refund as soon as is practicable.

6. Damage Claims and Security Deposits

6.1 If you as a Guest (i) agree to pay the Host in connection with a Damage Claim, or (ii) Airbnb determines that you are responsible for damaging any real or personal property at a Listing pursuant to the Terms, you authorize Airbnb Payments to charge the Payment Method used to make the booking in order to collect any security deposit associated with the Listing, as well as any fees, costs and/or expenses associated with the Damage Claim. If Airbnb Payments is unable to collect from the Payment Method used to make the booking, you agree that Airbnb Payments may charge any other Payment Method on file in your Airbnb account at the time of the Damage Claim (unless you have previously removed the authorization to charge such Payment Method(s))

6.2 You agree that Airbnb Payments may seek to recover from you under any insurance policies you maintain and that Airbnb Payments may also pursue against you any remedies it may have available, including, but not limited to, in relation to any payment requests made by Hosts under the Airbnb Host Guarantee.

7. Abandoned Property

If Airbnb Payments holds funds due to you (e.g., because we are unable to issue you a Payout or refund) or you do not use a gift card or gift credit for the relevant period of time set forth by your state, country, or other governing body in its unclaimed property laws, we may process the funds due to you in accordance with our legal obligations, including by reporting and escheating (sending) such funds to the appropriate governing body as required by applicable unclaimed property laws.

8. Prohibited Activities

8.1 You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Payment Services. In connection with your use of the Payment Services, you may not and you agree that you will not and will not assist or enable others to:

• breach or circumvent any applicable laws or regulations;
• breach or circumvent any agreements with third parties, third-party rights, or the Terms, Policies, or Standards;
• use the Payment Services for any commercial or other purposes that are not expressly permitted by these Payments Terms;
• register or use any Payment Method or Payout Method with your Airbnb account that is not yours or you do not have authorization to use;
• avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Airbnb Payments or any of Airbnb Payments’ providers or any other third party to protect the Payment Services;
• take any action that damages or adversely affects, or could damage or adversely affect, the performance or proper functioning of the Payment Services;
• attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Payment Services; or
• violate or infringe anyone else’s rights or otherwise cause harm to anyone.

8.2 You may not use or assist others to use the Payment Services to send or receive funds: (i) into any United States embargoed countries; or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Persons List or Entity List. You represent and warrant that: (i) neither you nor your Host Services are located or take place in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. In addition to complying with the above, you must also comply with any relevant export control laws in your local jurisdiction.

9. Force Majeure

Airbnb Payments shall not be liable for any delay or failure to fulfill any obligation under these Payments Terms resulting from causes outside the reasonable control of Airbnb or Airbnb Payments, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials (“Force Majeure Event”).

10. Disclaimers

10.1 If you choose to use the Payment Services, you do so voluntarily and at your sole risk. To the maximum extent permitted by law, the Payment Services are provided “as is”, without warranty of any kind, either express or implied.

10.2 Notwithstanding Airbnb Payments’ appointment as the limited payment collection agent of Hosts pursuant to Section 4, Airbnb Payments explicitly disclaims all liability for any act or omission of any Member or other third party. Airbnb Payments does not have any duties or obligations as agent for each Host except to the extent expressly set forth in these Payments Terms, and any additional duties or obligations as may be implied by law are, to the maximum extent permitted by applicable law, expressly excluded.

10.3 If we choose to conduct identity verification on any Member, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a Member or guarantee that a Member will not engage in misconduct in the future.

10.4 The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights or warranties which cannot lawfully be excluded. However, the duration of any statutorily required warranties shall be limited to the maximum extent (if any) permitted by law.

11. Liability

11.1 If you reside in the UK or Switzerland and contract with Airbnb Payments UK you acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the Payment Services remains with you. If you permit or authorize another person to use your Airbnb account in any way, you are responsible for the actions taken by that person. Neither Airbnb Payments nor any other party involved in creating, producing, or delivering the Payment Services will be liable for any incidental, special, exemplary, or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Payments Terms, (ii) from the use of or inability to use the Payment Services, or (iii) from any communications, interactions, or meetings with other Members or other persons with whom you communicate, interact, transact, or meet with as a result of your use of the Payment Services, whether based on warranty, contract, tort (including negligence), product liability, or any other legal theory, and whether or not Airbnb Payments has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose. Except for our obligations to pay amounts to applicable Hosts pursuant to these Payments Terms or an approved payment request under the Airbnb Host Guarantee, in no event will Airbnb Payments’ aggregate liability arising out of or in connection with these Payments Terms and your use of the Payment Services including, but not limited to, from your use of or inability to use the Payment Services, exceed (i) the amounts you have paid or owe for bookings via the Airbnb Platform as a Guest in the twelve (12) month period prior to the event giving rise to the liability, or if you are a Host, the amounts paid by Airbnb Payments to you in the twelve (12) month period prior to the event giving rise to the liability, or (ii) one hundred U.S. dollars (US$100), if no such payments have been made, as applicable. The limitations of damages set forth above are fundamental elements of the basis of the bargain between Airbnb Payments and you. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. If you reside outside of the U.S., this does not affect Airbnb Payments’ liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

11.2 If you reside in the EEA and contract with Airbnb Payments Luxembourg, Section 11.1 does not apply, and Airbnb Payments is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors, or other vicarious agents. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, limb, or health. Airbnb Payments is liable for any negligent breaches of essential contractual obligations by us, our legal representatives, directors, or other vicarious agents; such liability is limited to the typically occurring foreseeable damages. Essential contractual obligations are such duties of Airbnb Payments in whose proper fulfillment you regularly trust and must trust for the proper execution of the contract. Any additional liability of Airbnb Payments is excluded to the maximum extent allowed by applicable law.

12. Indemnification

To the maximum extent permitted by applicable law, you agree to release, defend (at Airbnb Payments’ option), indemnify, and hold Airbnb Payments and its affiliates and subsidiaries, and their officers, directors, employees, and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Payments Terms; (ii) your improper use of the Payment Services; (iii) your failure, or our failure at your direction, to accurately report, collect or remit taxes; or (iv) your breach of any laws, regulations, or third-party rights. If your country of residence is in the EEA, the indemnification obligation according to this Section 12 only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.

13. Modification, Term, Termination, and other Measures

13.1 Modification. Except as otherwise required by applicable law, Airbnb Payments may modify these Payments Terms at any time. If we make material changes to these Payments Terms, we will post the revised Payments Terms on the Airbnb Platform and update the “Last Updated” date at the top of these Payments Terms. If you are affected by the modification, we will also provide you with notice of the modification at least two (2) months before the date they become effective. If you do not terminate your agreement before the date the revised Payments Terms become effective, your continued use of the Payment Services will constitute acceptance of any changes to the revised Payments Terms.

13.2 Term. This agreement between you and Airbnb Payments reflected by these Payments Terms is effective when you create an Airbnb account or use the Payment Services and remains in effect until either you or we terminate this agreement in accordance with Section 13.3.

13.3 Termination. You may terminate this agreement at any time by sending us an email or by deleting your Airbnb account. Terminating this agreement will also serve as notice to cancel your Airbnb account pursuant to the Terms. Without limiting our rights specified below, Airbnb Payments may terminate this agreement for convenience at any time by giving you two (2) months’ prior notice. Airbnb Payments may also terminate this agreement immediately without notice if (i) you have materially breached your obligations under this agreement; (ii) you have provided inaccurate, fraudulent, outdated, or incomplete information; (iii) you have violated applicable laws, regulations, or third-party rights; or (iv) Airbnb Payments believes in good faith that such action is reasonably necessary to protect other Members, Airbnb, Airbnb Payments, or third parties.

13.4 Suspension and Other Measures. Airbnb Payments may limit or temporarily or permanently suspend your use of or access to the Payment Services (i) to comply with applicable law, or the order or request of a court, law enforcement, or other administrative agency or governmental body, (ii) if you have breached these Payments Terms, the Terms, applicable laws, regulations or third-party rights, (iii) if you have provided inaccurate, fraudulent, outdated, or incomplete information regarding a Payment Method or Payout Method, (iv) for any amounts you owe under these Payments Term that are overdue or in default, or (v) if Airbnb Payments believes in good faith that such action is reasonably necessary to protect the personal safety or property of Airbnb, its Members, Airbnb Payments, or third parties, or to prevent fraud or other illegal activity. Further, for unsuccessful payment due to card expiration, insufficient funds, or otherwise, we may temporarily suspend your access to the Payment Services until we can charge a valid Payment Method.

13.5 Appeal. If Airbnb Payments takes any of the measures described in Section 13.3 and 13.4 you may appeal such a decision by contacting customer service.

13.6 Effect of Termination. If you cancel your Airbnb account as a Host or Airbnb Payments takes any of the measures described above, Airbnb Payments may provide a full refund to any Guests with confirmed booking(s), and you will not be entitled to any compensation for pending or confirmed bookings that were cancelled. If you cancel your Airbnb account as a Guest, Airbnb Payments will initiate a refund for any confirmed booking(s) based on the Listing’s cancellation policy. If your access to or use of the Payment Services has been suspended or limited or this agreement has been terminated by us, you may not register a new Airbnb account or attempt to access and use the Payment Services through an Airbnb account of another Member.

13.7 Survival. Unless your country of residence is in the EEA, Sections 5 through 20 of these Payments Terms shall survive any termination or expiration of this agreement.

14. Governing Law and Dispute Resolution

14.1 If you are contracting with Airbnb Payments UK, these Payments Terms will be interpreted in accordance with English law. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of English law. As a consumer, you may bring any judicial proceedings relating to these Payments Terms before the competent court of your place of residence or a court in England. If Airbnb wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the English courts.

14.2 If you are contracting with Airbnb Payments Luxembourg, these Payments Terms will be interpreted in accordance with Luxembourg law. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of Luxembourg law. As a consumer, you may bring any judicial proceedings relating to these Payments Terms before the competent court of your place of residence or a court in Luxembourg. If Airbnb wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the Luxembourg courts.

15. United States Arbitration Agreement

15.1 Application. This Arbitration Agreement