Qualen2023年1月

I booked this property the day of around 5:21pm & had a 6pm check in but the house manager didn’t arrive until 6:09pm. Once she arrived we did a walk thru & this place shouldn’t have even been listed. The pool water was low & the area was covered with leaves. The master bedroom is smaller than the photos portray & the shower had a heavy soap scum film on the glass. What looks to be the shower in the master is a sauna that’s in the basement. The 2 basement bedrooms did not have central air, only portable air units. Both rooms & the sauna had odors. The house manager (Katharine) told me I could cancel & they would give me a full refund which I did at 6:25pm. Once I canceled & requested a refund the Host (Will) declined my request. Now I’m dealing with Airbnb trying to get a refund of over $12k for a house that I spent less than 15 mins inside. I booked, inspected and canceled the trip all within a hour. ~How do you have 5 properties, 2 reviews & 1 happens to be from a Katherine? #SCAM~