Katy2024年1月

The reason for the downgrade is that I got locked out of the building when door code expired. I had to wait 30 min in 40 degree weather before a worker showed up and let me in. Southern had previously emailed and texted me the door code information. However, a new month started during our stay. We learned that all codes are changed on the first of each month. Southern did not notify us and stated that we should have logged into their portal to learn about the change. Given I had no phone when I was locked out, I found this suggestion to be not very helpful. Other than this, the property was as advertised. The beach is beautiful. Gym facilities were clean and up-to-date.