Francistown · 整套民居 · 4室4床3.5卫 · 可住8人 · Sky Grace home..
Have fun with the whole family at this stylish place.
Host was excellent in her communication and check in was nice and smooth. The rooms are well ventilated with air conditioning in every bedroom. Family loved the home and we enjoyed our experience there. The house is very secure with lots of privacy and a fairly quiet neighborhood. Bedrooms had nice clean linen.
We battled to Navigate to the place as we used the Location that was on AirBnB and we got lost by about 7km, told the host about it and they promised to look into it. Our checking out was not as good. We had to wait 20 minutes for the guy who was to come and collect the keys, we had prior send a message to the host way earlier requesting the guy to come at 11am, our check out time. He apologised for coming late. The Front Door is a battle to lock. Other than all the above, The place was clean and suited us all as a family. Safe place. Our kids loved it. Just as on the pictures.
Haoleba was communicative and friendly as was the lady who opened up for us. The rooms were large with comfortable queen beds with good linens. Two of the rooms had en suite bathrooms and the other two had to share a bathroom. Maintenance is needed as the door to the shared bathroom did not close and there was no toilet seat or toilet paper. The kitchen was well- equipped for cooking but there was only enough cutlery for two people. Overall it was a good place to stay.
My stay wasn’t pleasant. Haoleba stated there was a check in lock box and check in time was after 3. I assumed we would be able to access the house . I let her know we were arriving at 7 pm and her reply was that I was “such an inconvenience. “On arrival there was no lock box to find the keys. We called her but her phone was off. Waited for an hour when she finally answered. A lady let’s us in and left with one of the key to the door and we couldn’t go anywhere since there was no way we were going to leave our belongings in a open house. Called her back and it took her 45 mins. The ac remotes didn’t work most were old , broken or no batteries. Check out was a nightmare. The house keeper insisted we had to check out at 10 but check out time was stated 11 on the page. She said she had other people check in. Needless to say we had to wait for her because she was running late so that we can hand over the keys. The worst customer service I have ever experienced .
Sunshine plaza mall an local clinics
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