Jiachen2024年4月

Before my stay, I had several questions about the room, to which the host responded very promptly. However, when I initially asked if there were any additional fees beyond the cleaning fee, the response became noticeably slower, as if avoiding the question. After booking, I was informed that on top of the Airbnb price, I would have to pay an extra deposit. There were two options: a non-refundable deposit of £25 or a refundable deposit of £250, from which only £240 would be returned, the remaining £10 being treated as a management fee. Both of these deposit payments were to be made outside of the Airbnb platform, which I found to be unreasonable. Initially, I refused to pay the deposit, but was then told that I could not stay without making this payment. This left me feeling quite displeased. And the wireless network in the apartment is very slow, often unable to connect in the bedroom

Rakan2024年2月

Every thing was great

Gill2023年12月

Had a lovely stay at the Baltic penthouse with my mum and our teenage kids. Spacious, comfortable apartment in good location for exploring Liverpool sights.

Jacob2023年9月

Fantastic stay. Absolutely wonderful location and city views. Host were super helpful and responsive though-out the stay.

Mark2023年9月

After having our holiday to Mallorca cancelled hour before flight. We booked apartment in Liverpool. On outskirts of Liverpool received email saying booking cancelled. Family distraught obviously. Arrived at your office, not in good mood to say the least. Heather brilliant, explained what problem was and stayed beyond her working hours to find a solution. Heather helped us choose alternative, better apartment with small terrace and excellent views over Mersey and Pier Head in Baltic Triangle, for same price as cancelled apartment. Heather's above and beyond approach was very much appreciated by myself and family. We really enjoyed our time and could put disappointment behind us. We would like to thank Heather, Charlie and team for turning some dark black cloud's into rainbows and sunshine. That's not me being prosaic, that's exactly what we could see from our alternative apartment. We will most definitely book again. Hopefully with the discount still available. ☹️🌈🌞🥰Mark and family