Eisen Rommel2023年4月

Disappointing management, we booked, paid and confirmed by Airbnb in this place. I informed the owner that we will be arriving late but upon arrival, the facility is fully booked and they have no spare place for us to stay. The place was given to someone else and left us in the dark, they offered a place but too far from where we originally booked and a 5 minute drive away from the beach front which is unacceptable. I called up the manager of the place in Germany just to inform us its fully booked. Imagine driving 14 hours from Manila to Pagudpud with your family, wife, 2 kids and a 6 month old baby and when arrived you got no place to stay. The owner should verify the reservation of the facility and let the people manage the bookings not in the other side of the world. Fortunately, I refunded what I paid for and chance upon a group of friends who had a cancelled reservation at a nearby hotel and there we stay. This is a Bad Experience for us.