James2023年7月

I made an original booking, then needing to move the dates to two days later due to a commitment that arose. As per their scheduled, there were no clashes and was able to request to do so, I explained my situation. This was rejected, with no response. I could still see no clash. I then called Travelnest as it was the day before the original dates that I was no longer able to make. They informed me that the owner had double booked and will not be able to accept the change, and that my original dates also had to be cancelled due to this double booking. Travelnest informed me that the owner would cancel my booking so I can receive credits to book else where. Another day went by (which now is the original day of arrival) and I am still waiting for the owner to cancel. I needed to call again and prompt this to happen. It then took another couple hours It was very stressful as I needed credits for my new booking, and I had to be the one to chase this up, even though the owner double booked.