Ali2023年12月

I really, really wanted to give a good review here as there are SO many great things to say about Casa Luz...but I just cannot. This is a beautiful, private home on a lovely piece of property that at some point in the past was beachfront. The folks who work IN the house are very helpful, very kind - first class. I have also heard that the owner treats the staff well. HOWEVER....a management company manages the property, including the air b&b communication and they're awful. Further, their responses to guest comments are simply untrue. So here's the deal - this property looks directly into the back of a VERY ugly restaurant. There is some beach access, but this means there is nowhere to sit on the beach, nor can you see the ocean from 90% of the ground floor areas. There was construction for the duration of my stay and the second floor patio was closed. I asked them to make this right with me and they refused. For $220 a night there are simply better options. Will not return.

Kyla2022年11月

Beautifully located along a quiet stretch of beach on Holbox. The room was nicely decorated, bed was comfy and the outside areas had all the facilities needed for a relaxing stay.

Valentina2022年2月

Hermoso lugar, ubicación y comunicación con Raquel y Mary. 100% recomendado

Emily2022年1月

Everything was great except upon arrival “breakfast not included” and would cost $10 USD/person/morning (for a single plate of fruit shared between two people, coffee and white bread toast with jam) though this was stated in the description during booking. I sought Airbnb for resolution, and though they affirmed that breakfast was indeed included, they did not take steps to contact the host or resolve. The result was an uncomfortable conversation upon arrival and at departure. Raquel, the manager who lives on site, refused to hear us out.... but in the end conceded that breakfast was “on the house.” We ate breakfast there twice (during 8 day stay) and looked elsewhere other days because of this misrepresentation. Other than this, the stay was very nice overall.