Ilias2024年5月

Initially rebooked to this apartment, compensation was hard to negotiate; we received only two extra towels. Upon arrival, had to request entry pin code myself. Parking and gym access cards were nonfunctional until two days before departure. Experienced persistent sewage smell from the master suite toilet and AC in other rooms, which was never fully resolved. Basic kitchen supplies provided, but essentials like extra garbage bags and laundry detergent were missing. Quick responses from management and a direct contact with the CEO, who offered a free room cleanup, were appreciated but did not compensate for the discomfort. Left a day early, and my follow-up messages were ignored.