Kundishora2024年3月

The property itself is great. Beautifully styled, location is ideal, has an inverter for load shedding. However, the support from the host company Propr is terrible. We had two issues. Biggest issue being that for two straight days, we could not leave the property after they failed to issue the correct multiple use security code. It took 4 escalations over two days to get this resolved. We missed on 3 planned holiday activities due to this. Totally unacceptable and it cost us money. Another issue was that the 3rd bedroom was missing curtains and we could not sleep in it for half our stay. It took 3 escalations and the issue was only attended to on night 3 of our stay. Also very unacceptable for paying customers. The curtains installed are also too heavy for the rails and they keep falling off. We have since asked for a partial refund from Propr management and we are still waiting.