Syifa2023年4月

I have a mixed review about Alena. Our initial conversation was great but a few hours later she informed me that her current guest needs to have late check out until 7pm due to sickness. Instead of offering a refund, Alena said that she’ll find other apartment for me. In that sense, she’s responsible. The problem lies when this message came at 3pm, just an hour after the full-refund policy applies. I didn’t want to be relocated to another apartment that’s different from what I initially booked (the studio apartment) even though Alena actually provided a 1 bedroom apartment. So I asked and begged her to give me a full refund as I wanted to look elsewhere. She was persistent in saying that Airbnb doesn’t allow as it’s less than 24h. As soon as I checked in, her first message was to ask what time will I check out. Utterly insensitive. She is at the end a decent host just not properly trained on how to deal with foreign guest. Wouldn’t recommend if you dont want to deal with such hassle.

Altynay2022年10月

Уютная, чистая и аккуратная квартира в центре города. Алёна - хозяйка, очень тепло встретила, заезд был в 14:00, но она любезно согласилась принять раньше. Все понравилось и было как описано на сайте. Думаю если останетесь у Алёны, не пожалеете ☺️

Zhamila2021年10月

Хорошая, чистая , уютная квартира. Центр города.