Jelena2024年1月

Loan was very good at responding although communication wasn't the best. Initially advised she had the wrong price advertised and tried to charge us additional for to confirmed andpaid for booking. We rejected this claim. The room itself wasn't as the photos, the location was on the 2nd floor not by the pool as per photos. The roo. itself had stain on the bed that were not being changed, the bathrooms were dirty and my partner had to clean himself. The service was awful. I got food poisoning from room service. We extended the room by 3 days as we couldn't get a ticket back to Ho Chi Minh over the new years period. The hotel then demanded 1.8 million dong per person so 3.6 million dong for a mandatory new years eve gala at the hotel which was so awfully put together with screeching speakers and an MC no one could understand. If this cost was mandatory it should have been communication through the booking of the night at the hotel and not an additional cost once the room was booked.