Roker · 整套出租单元 · 2室3床1.0卫 · 可住5人 · Roker公寓# ShortStaysAway -双床阁楼
Roker公寓# ShortStaysAway -双床阁楼
The views are so worth it. Beautiful sea view. Have to have the heating on the whole time as the windows need maintenance as they’re open slightly. Weird smell coming from downstairs appartment but it was sorted quickly as yoko let us use the other available appartment if needing to get away from the smells. Overall a good stay, very peaceful with the sea right outside the window but the toilets/ plumbing was extremely loud all through the night.
The property was acceptable for the price, however what wasn’t acceptable was how dirty the bathroom was. Mould in the shower and grime. I agreed with cheap and cheerful, but that doesn’t mean it is acceptable to be dirty. The property is in need of repair, torn Lino in the bathroom. Carpets could do with a deep clean. I was doing yoga and could see other peoples hair and crumbs trodden into the carpet. The TV is small and old, it wouldn’t load the BBC app as it is too old to support the technology. The windows don’t shut properly, so you can hear the road noise outside the property. Other than that, it is an ok apartment for the money. I did inform the host first thing on my first morning that the bathroom was dirty. I had no response. I again on leaving property expressed my dissatisfaction that there was no response or attempt to rectify the issue. Still no response.
Had slight confusion of which apartment was in after paying early check in I got let in an hour later, however this was told I would get it reimbursed which I haven’t yet. Very responsive got me into the apartment and settled. Gave me all codes and WiFi very quickly. Was a lot of noise from above however after reporting got told straight away they had to be quiet and were from then. Overall I will use again as long as there no issues with apartments and I can get the one I booked. Thankyou x
自我介绍
I'm Yoko and I manage the properties provided by Short Stays Away Ltd a company dedicated to provided short term serviced apartments to people in select locations around the UK. Some of these properties belong to us personally whilst others we manage on behalf of others. I pride myself on being available to our guests and whilst I will admit I am by no means perfect, if there are any issues or problems I am always contactable or will certainly designate someone to answer the phone if I am not able to do so myself. I'm only ever a phone call away :)
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