Kate2022年9月

The property is accurately depicted on the website. The pool is absolutely beautiful and clean. The grounds are very unique and special. House cleaning could be improved. Bug screens need to be placed in windows so they could allow airflow and keep out mosquitoes in evenings as downstairs was v hot in summer. Upstairs bedroom air-conditioners worked well. Paola, the owners representative was responsive and lovely. The host company Emma Villas was Dreadful!!! We would never rent a property hosted by them again. They cancelled our first property less than 2 weeks out when nothing else was available in our chosen area, and tried to make us cancel it so they could avoid fees. With this property we arranged a 4 pm check in. We waited 2.5 hours at the gate before we could get in with no internet or phone contact (property is isolated) There was no apology or explanation or accountability from Emma Villas even after the owners rep told us she had confirmed a later time with them. At no stage did they tell us that. Emma Villas took days to answer any messages if they answered at all. No one signed their name or had continuity of connection so you have no idea who you are communicating with. When we tried to find out why they made us wait 2.5 hrs at the gate, they ignored us and we had no contact or support from them for our entire stay. Very disappointing.