Kitale · 整套民居 · 4室4床3.0卫 · 可住6人 · The Clerk House
房源家具齐全,位于宁静安全的街区,非常靠近基塔尔镇中心,距离机场约20分钟车程,让您享受舒适的住宿体验。
Trip got booked like normal, but when I called the host, a few hours away from arrival, they said the house was unavailable. I was in a foreign place and had to look for new accomodations immediately. thankfully I had the money to cover my 2nd option, or I'd have been stranded because you don't get a refund from AirBnB immediately. Host tried to get me to cancel from my end which was wrong of her. she was willing to see me lose the payment for the first day's stay, plus the service fee. I'd only get the refund for day 2 and she gets to keep the rest of the money even though I would not have spent a single night in this house. She also tried to suggest a separate place I could go to which was a shared room, which my party of 5 was supposed to somehow fit in. she then offered another place from her "friend" that was not listed on Airbnb. She claimed she was sick and that's why she hadn't prepared the house, and that she didn't have internet access so she couldn't cancel the booking like Airbnb policy states she should. While all of this may be true, I've read about scams that work in this exact way so I was on very high alert as soon as she started suggesting alternatives. I wasn't buying any of her excuses.
Lillian is a very kind and gracious host. She lives just next door and was quick to run basic things over that had been forgotten to be provided. Still, needing to make multiple phone calls to report all the things that came up which should have been there in the first place - was a little more hassle than it was worth. The showers and toilets didn't work all that well when we were there - another disappointment - but I trust Lillian will make the necessary repairs in time for future guests.
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