James2024年5月

Prior to booking I directly enquired with the property management about whether the apartment was advertised and that the jacuzzi in particular was working, as there had been a previous bad review about ‘false advertising’ We were assured everything was fine, so we booked. Upon arrival, the building was very run down and it was clear the majority of the apartments had been vacant for some time. Both rooms were tiny, to the point where you can’t open the wardrobes without the door hitting the bed. The master en suite also had a funny smell coming from the drain. The listings selling point is a jacuzzi on the balcony and despite being assured that this worked, it did not heat the water and was therefore unusable. No instructions were provided and when the booking company was contacted they failed to get this rectified multiple times. Nobody was even sent to investigate. Incredibly disappointing considering the explicit assurances that were made prior to booking. Would not recommend.

John2023年10月

On arrival, the apartment was not a duplex like booked, nor did it have a jacuzzi as promised on the booking. Photos were of a different apartment. Manager was not available that night so had to waste one night there. They then moved us to a different location but not until 4pm. Area was still under construction. It was a duplex but much smaller than booked, although this did 6 jacuzzi on the roof it did not work properly as it was brand new and no instructions for use. Water was cold. There has been no offer of any compensation or refund, considering the apartment we were moved to was smaller. I doubt the cost is the same as the one we had booked.