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Jim and I are both former Air Force and caught the travel bug while serving our country. We travel extensively throughout the year and for over 40 years. As we started traveling we learned a lot about places that we stayed, why we picked it, what we liked and disliked about the stay. As we started buying our own properties and manage rentals for others we incorporated these ideas.
A funny stay we had in another country when Air & V were new had green hot dogs and Mayo in a cupboard. Yukko, lol. No coffee pot and no knives to make salsa with. Rather than report the owner we invited her for a visit. She appreciated us help her come up to reasonable standards and amenities. This philosophy carries through on our stays today and we ask guests to also help all owners/managers with things that can be overlooked or be unnoticed since they don't live or stay in the properties. As this really can hurt a person that depends on the income with one bad review. Albeit, gross negligence and rude operators need blasted.
I have always been in customer service positions and thoroughly enjoy the interactions about travels and accepting suggestions on the rentals we manage. Recently, I had to drop by a property with family members from Cuba, Mexico and France. Honestly, the languages were a bit funny with translations or charades to make a point. We enjoyed each others so much I ditched work that day and we had a blast for hours and hours. Now, I can't do that very often but it was a very pleasurable afternoon. That's a small taste of why I love this job.

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