Charly2024年2月

Heard nothing at all from the host until a few days before when I enquired about parking. The day before check in, I asked to be provided with check in details but was informed that they were given on the day. Less than 6 hours before check in, I had still heard nothing from the host so had to prompt him again to which I got a response demanding a £300 security deposit (this was ON THE DAY of check in with NO PRIOR WARNING OR DISCLOSURE). I was sceptical as this was to be paid to a bank account and not through AirBnB - after contacting support I was informed that I shouldn’t pay and that the host is protected through Air BnB. After informing the host of this, they threatened to cancel the booking if they were not paid so left me trapped with no other options as they left it to the day to demand this money. Throughout the whole experience, the host was RUDE and UNPROFESSIONAL and took longer than agreed to send the deposit back and there was little communication in this time.