Bell2023年9月

First they give me wrong information about room, about mattress inside the room. If not enough mattress i didn’t booking that room. I will find another room. and when we already check in room number 2 only have 1 single bed, he said will have 2 single bed. they give wrong information. that night when i want sleep. i realise single bed room get aircond problem. aircond have leaking issue. and they cannot settle the issue on that night. because of reason dont have any maintenances staff, but before they give key to customer and before customer check in, why your maintenances staff didn’t do it inspection at the room to check all electrical and aircond condition. so very disappointed. i cannot accept this happen. i as customer pay, is not free or half price. please respect your customer. don’t treat your customer like this.