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To ensure you have the best possible experience during your stay here in PR please make sure to read this message all the way though and share this info with the guests traveling with you.
There are a couple things to know that are very important when coming to Puerto Rico and understanding the meaning of "island time". This will be a much different pace of life than you are used to. When we as owners moved down here in 2018 it took us about a year to get used to the pace that people live and work out here on the island. So please keep this in mind when/if things come up that need to be fixed.
1. This is the Caribbean, and although Puerto Rico is a US territory municipal services DO NOT run in the same way as the States do.
2. We provide these under a “best effort” policy. Our Cistern and Generator are new and we provide them with an internal expectation that they will work better than other airbnb’s in the region. That being said it is offered as a best effort policy. For example if the power goes out and the generator breaks, it will take some time to get a mechanic especially in Puerto Rico. Our team (Including: House Manager, Handyman, Plumbers, AC tec's, Electricians, Landscapers, pool service, water delivery and cleaning staff) will do EVERYTHING on our side to get whatever may come up handled as quickly as possible.
3. If you do not hear from one of our team over the app within 15 min please Call or Text
**If the water does go out it is very important to not drain the cistern (which has approximately 1000 gallons) . We recommend not taking showers, only use it for the toilets. Until you have heard from us that the water company has restored service. If all of the water in the cistern is used and you want more delivered the fee is $300. If the power goes out and the Generator has to be run for a 24 hr period the cost is $500 per day.