Michaela2023年10月

Die Anlage,das Haus der tolle Ausblick,Check in, Freundlichkeit des Personals war top. Was sich allerdings Novasol mit versteckten Kosten erlaubt,geht gar nicht! Achtet bei eurer Buchung auf die Hausregeln denn dort sind weitere Kosten aufgelistet ,-die wir zudem unangemessen hoch empfinden.Absolutes No Go! So etwas hatten wir noch nie bei anderen Buchungen bei Airbnb.

Rowland2023年5月

The place has a lot of potential, and fundamentally it is nice but our experience with various issues which were not resolved really degraded the experience: - Overcharged by nearly £100 for local services which had to be paid cash only despite it being a half hour drive to ATM. - Novasol didn't respond for days, and a dispute had to be opened with Airbnb. - Spa is open very limited hours weekend only and the staff are rude with unnecessary rules and want to charge for towels and flip flops which really aren't required. - Electricity trips out multiple times per day and have to walk into street to reset - Cannot sit next to pool. - Insufficient bedding was supplied and bedding is of poor quality. Unwilling to provide extra towels without charge. - Things from listing were missing e.g. coffee machine, and WiFi didn't work until I moved it to another room. I raised these issues and Novasol didn't help other than eventually providing bedding. Would be a nice place if Novasol were helpful