Shawondia2024年5月

Pros: This trip was used to celebrate my 50th birthday (Saturday check in- Thursday morning check out). I was joined by 9 others. The reception check in was very easy. Our flights were late but they were flexible. The 2 concierges that we had were both very attentive. Chef Juan Carlos made delicious meals and was very accommodating. The main villa and 2 adjoining villas were all beautiful. The grounds, pool and hot tub were kept up daily. The 2 maids did a good job of keeping our areas clean. Cons: The night that arrived none of the bathrooms had wash cloths only bath towels. We were not brought any until the next day. Also one of our villas had water issues from Sunday morning - Thursday check out. Although the concierge was very responsive, it was very inconvenient for my 3 guests that were in that villa. The solution was to have one of the guest come to the outside of the house to hit a reset button and then let the tank build up. Not idea if they were in the middle of a shower

Damanpreet2024年5月

Had an absolutely amazing trip with our group of 11. Everything in the listing is accurate. Not sure why some have left negative reviews as this is nothing like we experienced. The Concierge during the day Kelvin is the absolute best, anything we ever needed he would take care of it in minutes. The late night reception employee Baroni was amazing, he helped us with anything we needed and constantly checked in with us to make sure we were happy. The highlight would definitely be the service these two employees provided, I’ve never seen anything like it before. Thanks guys and hope to see you guys again soon.

Carol2024年4月

I will say that the grounds and the house are stunning. The chef Juan Carlo did a great job cooking for 20 people. The menu I sent in advance was not followed so it was sometimes a mystery as to what we were having. The concierge who went with the chef to buy our food should have followed up with us when he returned about the changes. We never had desert even though I had chosen one everyday. Communication is a bit tough if you do not speak Spanish. We had a few issues with our excursions and communication on those… but they eventually worked out. It was frustrating at times. They did run out of towels and toilet tissue, but it was a big group, and the house keeping staff worked really hard. They only came after breakfast so if you have all meals cooked you’ll have to do your own dishes from dinner to have for breakfast. The location is great. Easy walk to the beach. Beautiful facility. Vianny was a great communicator.

Ben2024年4月

Truly a disappointing experience. There were many inaccuracies from the listings and horrible customer service. I can't even put in words how disappointed we all were. Missing amenities, had to ask for things that were supposed to be included, host not responsive or helpful, no hot water, showers broken, maid/chef service spotty at best, late check in, had to buy our own pans and utensils, missing crib that was promised… the list goes on and on. Save yourself and don’t put yourself though what we went though on this property.

Kendrick2024年4月

Great location for a quiet holiday