危地马拉安地瓜 · 住宿加早餐里的独立房间 · 1室1床1.0卫 · 可住2人 · Casa El Conquistador - Hab. 101-201
宽敞、干净和舒适的卧室。距离中央公园7分钟车程。 位于一个小而独特的住宅区内。 卧室有一张加大双人床和独立卫生间。 公共区域与其他4间卧室共用,包括设备齐全的厨房、客厅、2间餐厅、配备55英寸智能电视的电视房、洗衣区和室内花园。 包含50Mbps无线网络
We were thoroughly disappointed by our stay here. The entire day we got there as well as deep through the night there was very loud music and shouting from next door. The division with the room next to us was paper thin, so we could hear our neighbours´ every sound (even though they were not being loud). When we asked whether we could leave our bags for a couple of hours in the BnB prior / after checkout, the host was unwilling to help, even though there was loads of space to easily do this. The host simply stopped replying to our polite messages (even though we had been sent multiple messages with questions during our stay). The customer service was simply non-existent. Luckily we have never experienced anything like this before with AirBnB. If you expect any service or respectful communication, don´t book here.
This was my second time staying at this Airbnb. The first time, everything was great! This time, I booked what seemed to be the same room from the photos of the listing, however, I found out that it was a much smaller room on the bottom floor. The people above me were busy until about 1am and then they quieted down and I finally got some rest. The price was higher this time (because we are in high season) but it was not worth it to be 15 minutes outside of Antigua, it cost about $10 in an uber to get to and from Antigua, so that added to the cost of the room, which I was happy with the first time I booked, but not this time. Hopefully the photos are updated and the host can reply to this review to inform others that the problem has been corrected.
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