Lana2021年7月

Nydelig leilighet.

Tonje2021年7月

Sentralt, fint og rent (bortsett fra noen litt ekle flekker på sofaen og sofaputene).

Nina2021年7月

Flott leilighet . Romslige rom og god beliggenhet i rolig men sentralt strøk . All kommunikasjon og tilgang har vært enkel og god. Veldig godt fornøyd.

Annamária2021年7月

I am sad to say that this was our worse experience with Airbnb so far. We never booked an apartment from a company before (only privately owned apartments from their actual owner) and I had a bad feeling about it in advance - we like Airbnb because it is so personal -, but felt like what can really go wrong?! Well it turned out that Forenom probably double-booked our apartment because when we arrived at the location, the apartment to which we were given the code for was not the one I am writing this comment on. It was a one-bedroom apartment prepared for the arrival of two guests. We are a family traveling with 2 children, so we booked a two-bedroom apartment. We instantly called the customer service number of Forenom and we got the reply that they have to check and will get back to us shortly (as it turned out we were lucky to call just before 4 pm because after that the call center is very hard to reach). We figured it is just a mix-up since Forenom has more apartments in the building so they probably just have to point us in the right direction. We did not unpack, we were just waiting to move. After half an hour we tried calling them again but we never got threw to anyone but the machine - it was after "business hours" already so they were probably gone for the weekend. They finally called us back two hours later saying that the mistake was on our side because in the confirmation e-mail they sent us, they specified that we booked a one-bedroom apartment. I quickly checked my e-mail and there it was: one bedroom in the title. BUT the text of the e-mail did not say they changed our original booking, they did not ask whether the change is ok with us or if we would like to cancel the already payed reservation due to this change. So in case someone does not read the title (like I did), they would not realize they have been fooled. I would have not chosen the offered apartment, had I noticed it did not have enough space for us so I would have cancelled weeks ago thus avoiding the unpleasant surprise upon arrival. BUT let's say we accept the switch and they did prepare the apartment for 4 guests, as they assured it was the case... Fact is: - they only made up two beds, - they only provided two towels, - there was not enough sitting room for 4 people, there only were 2 chairs at the counter - whereas on the photo in the e-mail a dining table for 4 appears which was not in the apartment, - they did not have enough cutlery for 4 people in the kitchen. The worse part is that the call center employee accused us of not knowing what we booked and saying that they don't even have a two-bedroom apartment in that building so we must be wrong. This is an obvious lie, the apartment we booked exists on the website of Forenom and I have the proof in my Airbnb account as well. They just probably gave that apartment to someone else, which they never admitted to us. They also never apologized. I have to add that to this day, in my Airbnb account I have the booking for the two-bedroom apartment. After getting in touch with the Airbnb call center, at their direct pressure we got an offer of a 50% discount from Forenom if we stay or a full refund if we decide to leave. Traveling with two kids, a lot of luggage and using public transportation, we would have rather not moved at 8 o'clock Friday night after previously traveling all day... Plus we did not find any suitable last minute alternative online either. We had booked this apartment weeks in advance... So we said we would stay but they had to provide the basic things that are missing which they promised would be taken care of the next day. Until then they told us to use the extra pillows and duvets that were stashed in the living room sofa but those had USED linen so we did not get any sleep the first night, being grossed out about using other people's linen in covid times. It is so unbelievable that a large company which has many apartments in the same building and many employees, can not provide some clean sheets and towels on a Friday night. And when we thought we had had enough, the first evening we did not even have hot water, so after this awful day and being on the road so much, we could not even take a shower. It was like the last straw... but it was already late at night and could not complain to anyone. I wrote an e-mail but I am sure it was not read until Monday. The next day, surprise, instead of the promised items, we got an e-mail saying that if we move out, we will still get full refund, but if we stay, we have to know that they will not give us anything we asked for. No clean sheets, no towels... At this point we could already laugh about the situation. They basically wrote to us that in this pandemic situation we either sleep in someone else's used sheets or we move out. We felt like this is a clear lack of respect at this point because there is no way they could not find two clean towels to give to us Saturday all day. They just did not want to help us anymore considering that we were getting a 50% refund anyhow. I could understand if our demands would have been outrageous but is it really an impossibly complicated ask to provide basic things that are stipulated in the booking conditions? How can you call an apartment an accommodation if they don't

Monika2020年10月

Very nice interior design, light, good location, very tidy- fantastic place to stay❤️