Top Customer Help pages
Airbnb Referral Program Terms and Conditions
Airbnb’s Nondiscrimination Policy: Our Commitment to Inclusion and Respect
As a hos
As a hos
Can I decline booking inquires or reservation requests?
Finding a place to stay
How can I be a considerate guest?
How can I keep my account secure?
How do I add a cleaning fee to my listing?
How do I become a Superhost?
How do I book a place on Airbnb?
How do I book a pre-approval or special offer?
How do I calculate my payout?
How do I cancel a reservation request?
How do I coordinate check-in details with my host?
How do I earn credit from referring a friend to Airbnb?
How do I edit or change my payout method?
How do I link Airbnb calendars for multiple listings?
How do I pre-approve a guest?
How do I search for a place to stay?
How do I submit a reservation request?
How do I verify my phone number?
How do penalty-free cancellations work for Instant Book hosts?
How do reviews work?
How does Airbnb handle security deposits?
How does it work when Airbnb asks for an ID?
How is the price determined for my reservation?
How will my email address look to other people?
Open Homes
Pay Less Upfront Terms
What are Airbnb's basic requirements for hosts?
What are response rate and response time and how are they calculated?
What are the requirements to book on Airbnb?
What can a co-host do?
What do I need to know in order to book an accommodation in China?
What factors determine how my listing appears in search results?
What happens after I request professional photography?
What happens if my reservation request is declined or expires?
What if I need to cancel because of an emergency or unavoidable circumstance?
What is Airbnb and how does it work?
What is Airbnb's Content Policy?
What legal and regulatory issues should I consider before hosting on Airbnb?
What methods of payment does Airbnb accept?
What should I do if someone asks me to pay outside of the Airbnb website?
What should I know about fire and carbon monoxide safety when I travel?
When am I charged for a reservation?
When will I get my payout?
Who can host on Airbnb?
Why can’t I check a guest’s profile photo?
Why should I pay and communicate through Airbnb directly?
More Customer Help pages
What kind of taxes do I need to pay as an experience host in Germany? - Accessibility
Account - Adding payout info
Additional Terms of Service for the Airbnb Friendly Buildings Program - Airbnb Community Outreach Programme Terms
Airbnb Experiences and Adventures - Airbnb Los Angeles Host Registration Incentive Program: Terms and Conditions
Airbnb Plus - Airbnb Privacy Policy
Airbnb Referral Program Terms and Conditions - Airbnb community
Airbnb community - Airbnb partners
Airbnb policies - Amsterdam
Amsterdam - Are there any restrictions about what can be listed as a place to stay?
Are there exceptions to the host cancellation penalties? - Aruandlus Eestis: korduma kippuvad küsimused
As a hos - As a travel admin using Airbnb for Wor
As an Airbnb Experience hos - Atbildīga viesu uzņemšana Latvijā
Atlant - Availability & booking
Bad Kissingen - Becoming a homes host
Becoming an experiences host - Bern
Bonn - Booking a home
Booking a restaurant - Bosto
Boston - Buenos Aires
Building a safe community - Business Travel: Company referrals
Business licensing and registration in Morocco - Business licensing in Bali
Business licensing in Bangkok - Business licensing in Chicago
Business licensing in China - Business licensing in France
Business licensing in Hawai'i - Business licensing in Madrid
Business licensing in Melbourne - Business licensing in Nairobi
Business licensing in New South Wales - Business licensing in Rome
Business licensing in San Francisco - Business licensing in Sydney
Business licensing in Toronto - Cambridg
Can Airbnb deactivate my account? - Can I book on behalf of a friend or family member?
Can I bring extra guests on an experience? - Can I change my payment method for a confirmed reservation?
Can I change my reservation during the trip? - Can I choose to only host people of my own gender?
Can I collect additional fees directly from my guests at the time of booking? - Can I delete or respond to a review I disagree with?
Can I edit a review I wrote? - Can I host an experience near one of the available cities?
Can I leave a review for my host if they canceled my reservation? - Can I require guests to be verified before booking?
Can I see a list of recent logins to my Airbnb account? - Can I still control my listing after it upgrades to Airbnb Plus?
Can I update my listing description or amenities after a guest books a reservation? - Can I visit a place to stay before I book?
Can I withdraw a pre-approval that I've sent to a guest? - Canceling a reservation
Canceling a reservation - Canton of Basel-Stadt
Canton of Fribourg - Canton of Zug
Canton of Zürich - Changing a reservation
Changing a reservation - China
Chino Hill - Columbu
Common booking questions - Coupons & credits
Creating API-connected listings - Deciding to host
Delta SkyMiles® Airbnb partnership program - Do I get a full refund if I cancel?
Do I have to pay if my reservation request isn't accepted by the host? - Does Airbnb provide professional photography services?
Does the Host Guarantee apply to Open Homes? - EU Directive on Package and Linked Travel Arrangements
Earnings Guarantee Program Terms and Conditions - Experiences Involving Alcohol in Dublin
Experiences Involving Alcohol in Puerto Rico - Experiences Involving Transportation in Puerto Rico
Experiences Involving Transportation in Queenstown - Experiences Involving food in Malaysia
Experiences Involving food in Melbourne - Experiences involving alcohol in Bali
Experiences involving alcohol in Bangkok - Experiences involving alcohol in Buenos Aires
Experiences involving alcohol in California - Experiences involving alcohol in Detroit
Experiences involving alcohol in Florence - Experiences involving alcohol in Japan
Experiences involving alcohol in Lisbon - Experiences involving alcohol in Milan
Experiences involving alcohol in Morocco - Experiences involving alcohol in New York City
Experiences involving alcohol in Philadelphia - Experiences involving alcohol in Seattle
Experiences involving alcohol in Seville - Experiences involving alcohol in Toronto
Experiences involving alcohol in Vancouver - Experiences involving fitness activities in Sydney
Experiences involving food - Experiences involving food in Barcelona
Experiences involving food in Berlin - Experiences involving food in Cape Town
Experiences involving food in Chicago - Experiences involving food in Florence
Experiences involving food in France - Experiences involving food in Lisbon
Experiences involving food in London - Experiences involving food in Morocco
Experiences involving food in Moscow - Experiences involving food in Philadelphia
Experiences involving food in Portland - Experiences involving food in Seville
Experiences involving food in Singapore - Experiences involving food in Vancouver
Experiences involving food in the District of Columbia - Experiences involving sport in New South Wales
Experiences involving sporting activities in France - Experiences involving transportation in Amsterdam
Experiences involving transportation in Austria - Experiences involving transportation in British Columbia
Experiences involving transportation in Buenos Aires - Experiences involving transportation in Detroit
Experiences involving transportation in France - Experiences involving transportation in Lisbon
Experiences involving transportation in London - Experiences involving transportation in Miami
Experiences involving transportation in Morocco - Experiences involving transportation in Prague
Experiences involving transportation in Rio de Janeiro - Experiences involving transportation in South Korea
Experiences involving transportation in Sydney - Experiences that include transportation in New South Wales
Fees - For admins using Airbnb for Work
For bookers using Airbnb for Work - French Polynesia
General info about hosting places to stay - General tax info
Genoa - Getting started
Getting started - Guidance on Foreigner Registration (FRRO) Process for hosts in India
Guidance on Goods and Services Tax (GST) for India Hosts - Guiding Tours in Dublin
Guiding Tours in Puerto Rico - Guiding tours in Berlin
Guiding tours in British Columbia - Guiding tours in Costa Rica
Guiding tours in Detroit - Guiding tours in Japan
Guiding tours in Lisbon - Guiding tours in Mexico City
Guiding tours in Miami - Guiding tours in Portland
Guiding tours in Prague - Guiding tours in Seville
Guiding tours in Singapore - Gurgaon
Găzduire responsabilă în România - Health and safety
Help with a guest or issue - Home Safety Terms and Conditions
Hong Kong SAR, China (SAR) - Host an experience or adventure
Host cancellations - Hosting experiences in public lands
Hosting policies - How are long-term reservation payouts processed?
How are price ranges calculated? - How can I directly merge and publish API-connected listings?
How can I earn good reviews as an Airbnb Plus host? - How can I hold dates for a guest?
How can I keep my account secure? - How can I prepare to host?
How can I recognize a true animal sanctuary? - How can I search for accessible listings?
How can I share or embed my listing on other websites? - How can I use professional hosting tools?
How can guests of Airbnb Experiences and Adventures prepare for physical activities? - How do I accept an invitation to book a trip and charge it to a company?
How do I access receipts and payout details for completed reservations? - How do I add a fee for additional guests to my listing?
How do I add a security deposit to my listing? - How do I add check-in instructions to my listing?
How do I add custom taxes to my listings? - How do I become a Superhost?
How do I become a host of a place to stay? - How do I book an experience for a private group?
How do I book an experience for my team? - How do I cancel my homes reservation?
How do I change my cancellation policy? - How do I change or cancel an Open Homes reservation if I'm a guest?
How do I change or cancel an Open Homes reservation if I'm a host? - How do I choose who can Instant Book my place?
How do I confirm my payment method? - How do I contact a guest who’s going on my experience?
How do I contact a host before booking a reservation? - How do I create an experience?
How do I create and edit rule-sets? - How do I earn credit from referring a friend to Airbnb?
How do I edit my account settings or profile? - How do I edit or change my payout method?
How do I edit or remove a payment method? - How do I file an extenuating circumstances claim?
How do I find and manage my price settings? - How do I find the booking confirmation for my upcoming experience?
How do I generate and export an expense report as an Airbnb for Work admin? - How do I give employees access to the Airbnb for Work dashboard?
How do I give someone temporary access to book on Airbnb using my company’s payment method? - How do I integrate my Airbnb for Work account with Concur Travel?
How do I integrate my Airbnb for Work account with a travel management company or duty of care partner? - How do I keep my employee lists in the Airbnb for Work dashboard updated automatically?
How do I know if a listing is available? - How do I let someone book business travel for me?
How do I link Airbnb calendars for multiple listings? - How do I manage more than one payout method?
How do I manage my list of saved homes? - How do I paus
How do I pay for my long-term reservation? - How do I print my reservation details?
How do I provide my VAT ID number? - How do I remove someone from my Airbnb for Work program?
How do I report a message or block someone on Airbnb? - How do I request an additional refund from my host?
How do I request reimbursement under the Host Guarantee? - How do I save a favorite home?
How do I save my professional photographs? - How do I search for a place to stay?
How do I send a guest a special offer? - How do I set custom prices for weekends or holidays?
How do I set custom weekly or monthly pricing? - How do I set up a payout method?
How do I set up a team with a separate payment method for my company? - How do I show guests that I pay my cleaner a living wage?
How do I sign up for Open Homes? - How do I sync my Airbnb calendar with another calendar?
How do I track my Superhost status? - How do I unlink or relink my work email address and Airbnb account?
How do I use Alipay to pay? - How do I use Sofort Überweisung to pay?
How do I use a Proof of Income form for mortgage refinancing? - How do I use the Airbnb Experience booking tool?
How do I verify my card using temporary authorizations? - How do changes to the Japanese Hotels and Inns Act affect hosting on Airbnb?
How do custom price settings affect my payout amount? - How do regional policies affect listings created through API-connected software?
How do restaurant reservations work on Airbnb? - How do star ratings work?
How do taxes work for guests? - How does Airbnb help build trust between hosts and guests?
How does Airbnb respond to data requests from law enforcement? - How does homeowner's insurance work with Airbnb?
How does it work when Airbnb asks for an ID? - How does tax payout and reporting work?
How does the Airbnb Plus Advance Incentive Program work? - How is the price determined for my reservation?
How long do I have to write a review after a trip has ended? - How should I prepare for my professional photoshoot?
How should I talk to my landlord about hosting on Airbnb? - Hướng dẫn trải nghiệm lưu trữ tại thành phố Hồ Chí Minh
I am eligible to book on Open Homes. How do I book? - I rent out my home in Amsterdam. What short-term rental laws apply?
I rent out my home in London. What short-term rental laws apply? - I'm a host. Will Airbnb send payouts through Western Union?
I'm an Airbnb use - In what areas is occupancy tax collection and remittance by Airbnb available?
India - Is my listing’s address visible on Airbnb?
Is placing restrictions based on a guest's age or familial status prohibited by law? - I’d like to contact the host of a listing in China. What do I need to know?
I’d like to create a listing in Chin - I’ve signed up to host on Open Homes. What happens next?
Jamaica - Key Wes
Kirklan - Latin America and the Caribbean
Legal obligations of EU business hosts offering accommodations for rent or other services to consumers on Airbnb - Listing photos & photography
Listings for work trips - Long-term reservations
Long-term reservations - Madrid
Madrid - Manhattan Beac
Mau - Miami
Miami Beac - Money Transmission License Disclosures
Montréal - My guest wants to change their reservation
My host needs to cancel - Nashvill
Navarra - Netherlands
New Delhi - New Zealand
New hosts - North America
Notification in accordance with the Private Lodging Business Act (Housing Accommodation Business Act) (Minpaku) - Occupancy tax collection and remittance by Airbnb in Alaska
Occupancy tax collection and remittance by Airbnb in Arizona - Occupancy tax collection and remittance by Airbnb in Canada
Occupancy tax collection and remittance by Airbnb in Colorado - Occupancy tax collection and remittance by Airbnb in Idaho
Occupancy tax collection and remittance by Airbnb in Illinois - Occupancy tax collection and remittance by Airbnb in Kansas
Occupancy tax collection and remittance by Airbnb in Kentucky - Occupancy tax collection and remittance by Airbnb in Mexico
Occupancy tax collection and remittance by Airbnb in Michigan - Occupancy tax collection and remittance by Airbnb in Nebraska
Occupancy tax collection and remittance by Airbnb in Netherlands - Occupancy tax collection and remittance by Airbnb in New York
Occupancy tax collection and remittance by Airbnb in North Carolina - Occupancy tax collection and remittance by Airbnb in Pennsylvania
Occupancy tax collection and remittance by Airbnb in Portugal - Occupancy tax collection and remittance by Airbnb in Switzerland
Occupancy tax collection and remittance by Airbnb in Tennessee - Occupancy tax collection and remittance by Airbnb in Virginia
Occupancy tax collection and remittance by Airbnb in Washington - Odgovorno gostovanje v Sloveniji
Offering a refund - Ontario
Open Homes - Other hosting help
Other legal resources - Partners & community
Pasaden - Payment & communication
Payment methods - Phoeni
Photographers & service providers - Portugal’s Registration Process: Frequently Asked Questions
Post-trip issues - Pricing & availability
Pricing & fees - Queenstown
Redwood Cit - Reporting in Estonia: Frequently Asked Questions
Requirements for guests - Responding to inquiries & requests
Responsible hosting - Responsible hosting for places to stay in South America
Responsible hosting in Australia - Responsible hosting in Canada
Responsible hosting in Chile - Responsible hosting in Dubai
Responsible hosting in Estonia - Responsible hosting in Greece
Responsible hosting in Hong Kong SAR, China - Responsible hosting in Italy
Responsible hosting in Japan - Responsible hosting in Malta
Responsible hosting in New Zealand - Responsible hosting in Russia
Responsible hosting in Singapore - Responsible hosting in Switzerland
Responsible hosting in Thailand - Responsible hosting in the United States
Responsible hosting in the United States Virgin Islands - Rome
Rome - Safety resources for guests of places to stay
Safety resources for guests on Airbnb Experiences or Adventures - San Bernardino Count
San Dieg - San Jos
San Luis Obispo Count - Seattl
Seattle - Sending your reservation request
Setting up your payouts - Should I tip my experience host?
Sightseeing Tours in New York City - Social impact experiences
Someone sent me a link to Airbnb. How can I tell if it's real? - South Lake Taho
Spain - Styria
Superhost status - Tax data sharing in Spain: Frequently Asked Questions
Taxes - Thailand
Thailand - Tourist tax collection and remittance by Airbnb in France
Transportation for experiences - Tucso
Tyrol - United Kingdom
United States - Valencia
Valencia (Valencian) - Vietnam
Vivint New Host Promotional Codes Terms and Conditions - What are Airbnb Experiences?
What are Airbnb's basic requirements for hosts? - What are Airbnb’s rules about security cameras and other recording devices in listings?
What are Airbnb’s rules about weapons in a listing? - What are response rate and response time and how are they calculated?
What are some best practices for co-hosting? - What are some safety tips for hosts of Airbnb Experiences?
What are some safety tips for hosts of places to stay? - What are some tips for guests on Airbnb Experiences and Adventures on the ocean?
What are some tips for guests on Airbnb Experiences and Adventures that involve ice conditions? - What are some tips for hosts of Airbnb Experiences or Adventures that involve ice conditions?
What are the animal welfare guidelines for Airbnb Experiences? - What are the requirements to book on Airbnb?
What are the steps for a listing to join the Airbnb Plus program? - What can I do when a special offer expires?
What can I expect during my professional photoshoot? - What do I need to know about being a guest on Airbnb Experiences and Adventures in remote areas?
What do I need to know about hosting experiences in parks and recreational areas of Los Angeles? - What do I need to know about hosting experiences in parks and recreational areas of Vancouver?
What do I need to know about hosting guided tours or experiences in parks and recreational areas of Hawai'i? - What do the different home types mean?
What does Airbnb do to support accessibility? - What does it mean if a host pre-approves me?
What does it mean if my host account was closed? - What does it mean when a reservation is “not possible?”
What does it mean when someone’s ID has been checked? - What happens after my professional photoshoot?
What happens if I'm injured during my experience? - What happens if my guest cancels?
What happens if my host cancels my reservation? - What happens to my payout if my guest cancels?
What happens to the coupon I used if my host cancels? - What if a guest wants to bring an extra person to my experience?
What if a host asks for more money? - What is Airbnb doing to help hosts make their homes safer for guests?
What is Airbnb for Work? - What is Experience Protection Insurance?
What is Host Assist and how do I sign up? - What is Zhima-verified and how does it work?
What is a House Manual? - What is an assistance animal?
What is early payouts for hosts? - What is the Airbnb service fee?
What is the Earnings Guarantee program for new hosts? - What kind of taxes do I need to pay as an Airbnb Experience host outside of the United States?
What kind of taxes do I need to pay as an Experience Host in Costa Rica? - What kind of taxes do I need to pay as an experience host in Dublin?
What kind of taxes do I need to pay as an experience host in France? - What kind of taxes do I need to pay as an experience host in Kenya?
What kind of taxes do I need to pay as an experience host in Los Angeles? - What kind of taxes do I need to pay as an experience host in Russia?
What kind of taxes do I need to pay as an experience host in San Francisco? - What kind of taxes do I need to pay as an experience host in Vietnam?
What kind of taxes do I need to pay as an experience host in the Czech Republic? - What regulations apply to my city?
What requirements do I need to be aware of before booking an experience? - What should I do if I forgot something at a place I stayed?
What should I do if I need help with one of my Host Assist apps? - What should I do if a guest asks me to cancel or change their reservation?
What should I do if a guest wants to see my place before booking? - What should I do if someone asks me to pay outside of the Airbnb website?
What should I do if something's missing or not as expected when I check in? - What should I know about the Airbnb Plus program fee?
What taxes must the experience hosts in countries other than USA pay? - What's a co-host?
What's included in an Airbnb Experience? - What’s a non-refundable option?
What’s required of Airbnb Plus homes listed on other websites? - When will I get my refund?
Where can I find check-in information for my trip? - Who can become a host of an Airbnb Adventure?
Who can book trips on behalf of someone else? - Why am I being asked to add account details?
Why am I being asked to confirm my business information? - Why are early payouts paused for my account?
Why are hosts asked to respond within 24 hours? - Why can't I have listings at more than one address in select locations?
Why can’t I check a guest’s profile photo? - Why did my invitation to Airbnb Plus expire?
Why did my payout amount change after a guest changed their reservation? - Why do I need to have an Airbnb profile?
Why do I need to provide business account verification? - Why is my credit card getting declined?
Why is the nightly rate higher for extra dates I added to my trip? - Why was a hold placed on my payment method when I requested to book a reservation?
Why was my listing deactivated? - Work Travel Coupon Terms
Yountvill - Your host
Your listings - Your trips
Zermatt - إرشادات لمضيفي الخبرة في دبي
中国香港 - 香港