Piyush2022年12月

There was a camera inside the listing. The toilets were super dirty. The listing was not clean. There was a privacy issue as resort staff kept coming inside the villa without knocking. The entire resort supplies were kept inside the villa that had been rented out to us and the staff kept coming in, unannounced, to take supplies again and again even at odd times. When reported to the host, his reply left me stunned, he replied and I quote “We had not anticipated that you and your family would need so much privacy, and we are trying our best”. The breakfast was served cold, we received chilled milk for making hot coffee, less food than we ordered and worst than that, when we handed over the room and villa to be cleaned and left the resort for 3-4 hours- the place was not cleaned. There were foot marks in the room and the linens were not changed and had food marks on them from the morning. The basics were not replenished and then the sugar was all melted and old. The in room fridge was stocked with expired coke cans, and when I threw away the old sugars in the bin, the room service picked those up from the bin and placed them in my welcome kart in the desk for me to use, I was shocked to see the level of disregard. I mean the place was beautiful and was totally worth the stay but the staff is lazy, inappropriate, indisciplined, uncoordinated, and much more. If I had a rupee for every time I saw the front desk lady laughing at every complain of mine, I could easily pay off the bill with that. Emotional intelligence is something that is really important and needs to be looked for when staff is hired.