Sarah2024年3月

The caravan itself was lovely (inside) and the caravan park was a great place to stay - really close to Bamburgh which is beautiful, and close to many lovely beaches. The problem we had was that on the photos of the listing the caravan shows an enclosed balcony area, in reality this is just a picnic bench on the gravel at the back of the caravan, this cannot be reached by the patio doors as there’s a drop so the doors are tie wrapped shut. I booked the caravan as have small children and wanted a safe outdoor space for them but was disappointed that we weren’t given this. I tried to contact Hoseasons around check in time (4pm Friday) but their contact number said ‘no calls at this time’, so I messaged them to which I was told they would call me. This did not happen until I messaged again on the second day of our holiday!! They passed the blame to Airbnb, Airbnb passed the blame back to Hoseasons and this is still ongoing. Terrible terrible communication which ruined the holiday for us

Carly2023年8月

Lovely caravan, site and great location!