Kela2024年1月

The listing stated we were getting a 2BR 1.5BA. To our surprise upon arrival we received 2BR 2BA which is exactly what we needed. We arrived 12/28. On the morning of 12/31 cleaning kept entering our room then security told us we needed to leave because our reservation ended 12/31 even though the listing we rented and paid for was through 1/1. Upon calling host she acted like the resort was wrong. While waiting for a return call we checked parking permits and in fact they had 12/31 and door keys no longer worked. When I called resort they told we had to check out of the 500011d room but could stay in C just had to go down and get new keys and permits. Host apologized and admitted she knew this at time of check in but told us everything was good. Spent whole last day moving one room into another and getting new keys and permits. I told host I was requesting one night refund plus tax and she told me she was waiting on response from Airbnb. Host denied refund and stole baby book from us.