Ruhengeri · 整套出租单元 · 4室4床3.0卫 · 可住8人 · Entire 4 bedrooms home
Nestled near majestic volcanoes, our cozy getaway offers unparalleled views and thrilling adventures. Experience the raw beauty of nature from our doorstep. Your volcanic escape starts here.
TV, Washing Machine, Firepit & outdoor dining area promised but nonexistent among other issues we overlooked because we could manage without them. 1. Poor housekeeping: they do not sweep the facility, they go straight to mopping. This means a lot of dirt is left on the floor. 2. Host confirmed he had a crib only for us to get a Moses basket for our 10month old baby. This basket didn’t have a mattress. We tried to make it work on the first night but we basically couldn’t sleep the first night. We had to insist on the crib or we checkout before host brought one. 3. Electricity: we had two hours plus of power cut on day 2 and host didn’t pick his phone. We had alerted him the day before that the pre-paid power was running out so he knew it would go off at some point. Cleaner came and fixed the power & it went off again the next morning. An already damaged sink fell whiles cleaner was cleaning around it on day 2 but host is insisting we broke it after we checked out. Too many issues
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