Hailey2024年4月

I booked 3 guests, 3 dogs. I gave requested pet info & there was no pet # limit listed. You're charged a cleaning fee upon booking. I realized a few days before our 2 day stay, that we wouldn't need 2 nights & asked if we should cancel the reservation because of the 2 day min. or if we could adjust it. The host kindly adjusted & refunded 1 night. Upon check-in, we quickly realized the place was dirty. There was a used, wet dish rag in dirty sink, food spilled down the dishwasher, food residue puddles in fridge/freezer, pubic hair in bathroom, toothpaste residue on faucet, open food on counter, dirty, broken furniture, dead bugs & cobwebs, & filthy, dusty floors. Because of the extent of the uncleanliness, we decided to stay elsewhere costing unplanned $. We did eat dinner there & threw our empty containers in the trash. I privately contacted Tracy with photos to say we weren't comfortable staying & asked for resolution. She called me a liar. I was told this was acceptable conditions.

Jessica2024年4月

extended stay for work. Tracy was so flexible and kind. she made being away from home easier and made sure i had everything i needed.