赛维尔维尔(Sevierville) · 整套小木屋 · 2室4床2.0卫 · 可住12人 · 田纳西州游泳双卧室双浴室小木屋
令人惊叹的2卧2卫小木屋,设有私人室内游泳池,让您下巴脱落! 坐落在迷人的艺术和工艺社区
Stoney Brook did a great job with responsiveness as there was issue with back door not latching all the way, front door was not locking at first, no ice or water working for the refrigerator. Stoney did correct issues the following day the first half of the day. There were also issues with roaches coming up intermittently during our stay. I killed several mainly in the kitchen, one in master bedroom and one in the lower level of the property. Other than that the cabin was really nice, enjoyed the hot tub and scenery.
Great cabin in the woods! Super kid friendly and close enough that you can get to town in 20 minutes. Loved the pool, hot tub and arcade games!
First, our rental wasn’t ready by 4 pm. After calling at 5:30, we were given our code. Once we got to the rental, the pool &hot tub were cold. I called Stony Brook cabins & was told we would have to wait until they warmed up which would be hours. This was unacceptable due to the fact we specifically booked a cabin with a pool & hot tub for our kids to use. They were very disappointed they couldnt use them. There was sawdust everywhere. Dirt on the floors. There was hardly any warm water in the upstairs shower. Around 10 pm, we heard people out on the front deck trying to get into our rental. This was when I discovered that stony brook cabins gave us the incorrect directions to the incorrect cabin. This could’ve turned into a very dangerous situation for all of us. The other renters were able to access the other cabin with the same door code that they had opened our door with. I can’t believe a rental company would use the same code for basically two identical houses.
自我介绍
Stony Brook Cabins is a full service property management company that provides overnight vacation rental accommodations in the Great Smoky Mountains of East Tennessee. At Stony Brook, our number one goal is to exceed your expectations, period. From choosing the vacation property that best suits your needs, to booking your reservation and providing outstanding customer service, we are committed to ensuring your vacation experience is met with the highest quality customer services from the moment you make your reservation, throughout your trip and beyond. We have developed an exceptional record for repeat business and we want to add you to the growing Stony Brook family.
安心房源保障 人工审核所有中国房源信息,入住更安心
专业中文客服 通过客服电话、线上客服、智能客服助手等渠道,为您提供全方位服务
旅行安全保障 多重风险控制设计,全方位保障您的行程安全