Antonio2023年4月

In terms of booking and reservation, everything went smooth. They were also very welcoming and the room was more than ready when we arrived, clean and exactly what was expected. The problem we had, and I am sure it wasn't just us but everyone else who stayed there that night (4/6) was that their bar and restaurant service was terrible. We tried ordering pansit and pizza and it took them an hour before it could be served. Then my mum decided she wanted coffee, and I know it's her fault that she didn't know Americano was black coffee so my brother went back to the restaurant to ask for some sugar and creamer. To our surprise, they didn't have even a teaspoon of sugar in the premises. They had to let someone go somewhere to buy sugar and it took that person almost 45 minutes to come back. Because of that, we decided to cancel but told us that they were just gonna replace it. It took a while, but we got the replacement, only to find out that they charged us for it upon checking out. 👎👎👎