Omid2023年9月

Novasol manage this property on behalf of the host. It was incorrectly described and stated additional fees were due at the property but didn’t specify that cash payments must be made. On arrival there was a damp smell in the kitchen, rooms were dirty and dusty. An incorrect amount of linen was also provided. We were told that the castle only had WiFi in one of the rooms but this was not working. When reporting these issues to the host’s on site gatekeeper, nothing was done to rectify the problems. There was no signal in the area so we were completely cut off. The gatekeeper also acted hostile towards us because he demanded additional cash payments on the last day of our holiday which was distressing to all my guests.