. Please do NOT book Instantly please enquire for latest rates and availability before booking ,as pricing is dynamic ,we will get back to you straight away. Grand Velas Riviera Maya Head Line : Near Punta Esmeralda Beach Location : A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, a 6-minute drive from El Camaleon Mayakoba Golf Course and 13 minutes from Grand Coral Golf Riviera Maya. This 5-star property is 11.8 mi (19 km) from Xcaret Eco Theme Park.Rooms : Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private spa tubs and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.Dining : This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy regional cuisine at Chaka, one of the property s 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. CheckIn Instructions : Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector and a security system. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. Special Instructions : Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort s main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only. Additional fees apply for connecting/adjoining rooms and are subject to availability. Disclaimer notification: Amenities are subject to availability and may be chargeable as per the hotel policy. Basic Amenities Picnic area Number of indoor pools - 2 Number of outdoor pools - 3 Number of spa tubs - 4 elevator Fitness facilities 24-hour front desk Free grocery shopping service Business center Porter/bellhop Free self parking Dry cleaning/laundry service Free valet parking Limo or Town Car service available Computer station Infant/toddler toys Swimming pool Conference space size (meters) - 8784 Free reception Terrace Luggage storage Hair salon ATM/banking Concierge services Gift shops or newsstand Conference center Snack bar/deli Shopping on site Wheelchair accessible (may have limitations) Pool umbrellas Couples/private dining Private picnics Karaoke Number of bars/lounges - 6 Number of poolside bars - 3 Full-service spa Number of beach bars - 2 Number of swim-up bars - 3 Free beach shuttle Beach shuttle (surcharge) Beach umbrellas Conference space Spa treatment room(s) Billiards or pool table Free beach cabanas Meeting rooms Tours/ticket assistance Beach sun loungers Steam room Free WiFi Pool sun loungers Sauna Babysitting or childcare (surcharge) Smoke-free property Children's club (free) Supervised childcare/activities (free) Children's pool Spa services on site Area shuttle (surcharge) Proposal/romance packages available Conference space size (feet) - 94548 Ballroom Banquet hall Laundry facilities Beach towels Accessible bathroom Roll-in shower Wheelchair-accessible concierge desk Arcade/game room Wedding services In-room accessibility Braille or raised signage Garden Multilingual staff Wheelchair-accessible registration desk Free newspapers in lobby Covid Facilities Gap period enforced between guest stays 48 hours Shield between guests and staff in main contact areas Contactless check-out is available Property confirms they are implementing guest safety measures Temperature checks are available to guests Social distancing measures are in place Staff temperature checks are conducted regularly Property is cleaned with disinfectant Guests are provided with free hand sanitizer Property confirms they are implementing enhanced cleaning measures Staff wears personal protective equipment Bed sheets and towels are washed at a temperature of at least 60°C/140°F Contactless check-in is available Commonly-touched surfaces are cleaned with disinfectant