Darrell2024年4月

Everything started off pretty good except when it came time to check in. I was originally told that check in was 4pm. At 4pm I was notified that check is now 6pm. After traveling all day this was a huge inconvenience! The person notifying me of this is not Shirley btw but rather someone else who apparently does this often. This other person went on to inform me that Sunday check in time is 5pm which was never stated in any of the documents. This infuriated me because I felt that the goal posts were being moved and now its somehow not a big deal to be inconvenienced for one hour instead of two! There was no apology given nor was any compensation offered, which in this day and age would have been appreciated and accepted. An E gift card for 10 bucks to Starbucks would have been a nice gesture to say, " we appreciate your business and sorry for any inconvenience, hers's a coffee on us". If it had not been for this experience I would have given a higher rating. Improve customer service!

Chris2024年4月

We stayed at the condo over the eclipse. The place was nice and easy, once the initial check-in was complete. A couple of notes. The initial check-in did not work. The keypad code for the front door either did not work, or the keypad was broken from overuse. I had to wait until someone let me in. Luckily, someone walked their dog at 2:00 am, and I was able to get into the complex. Once I had the key fob in the unit everything was easy. Lastly, the internet is not as advertised. The front desk by the main door will get you 180m download or so. The bedroom desk is lucky if it can get 5m. If you need two high-speed connections, then you will be out of luck. The Roku TV works great, so no issues with the service at the TV site. The unit was also a bit low on basic cookware. It seems that this place is designed for you to eat out. Shirley was great! They responded to each question I had . Overall, I would go back for another stay, but the cost is a bit high for what you get.

Andrew2024年3月

Great stay

Mary2024年3月

Very nice property. Super clean. It offers a parking garage, which was nice. I would stay here again, which says a lot!! My experiences with Air BnB properties in Austin has been just plain bad. But this one was great!

Angel2024年2月

Love the place